Glossary
All these terms are defined in the context of over-the-phone speech-recognition applications.
- Audio file
-
Digital sound file that the computer plays to a caller.
- Audio icon
-
A short, sometimes musical, sound.
- Back end
-
A database that provides information to a speech application.
- Branding
-
The process of embodying aspects of a company's corporate identity.
- Call flow
-
The structure of how the system branches based on the callers' responses.
- Call scripts
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A list of prompts to be recorded by a voice talent.
- Concatenative TTS
-
A form of text-to-speech that splices pieces of prerecorded human speech.
- Confirmation prompt
-
A type of prompt used to verify that the system correctly understood the caller.
- Down sampling
-
The process of converting high-fidelity ...
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