Endnotes
1. (Krutch 1959)
2. (McConnell 1999)
3. (Snopes.com 2006)
4. (Sharp and McDermott 2001), p. 4
5. See www.itil.co.uk.
6. See www.isaca.org.
7. (IBM Corporation 1980)
8. For example, there has been debate around the relative meanings of the words “problem” and “incident,” with the ITIL version only recently becoming widely accepted.
9. (CIO Magazine 2004)
10. (Greenspan 2005)
11. Assuming that current software engineering bottlenecks in exploiting hardware capacity are overcome, for example, making multiprocessing architectures more usable for mainstream developers.
12. (Carr 2003)
13. (Carr 2004), p. 108
14. (Lientz and Lee 2004)
15. (Standish Group 2004)
16. (Glass 1998)
17. See in particular the excellent work of Steve McConnell (e.g., ...
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