Lesson 3. General Troubleshooting Theory
| Reference Files | Chapter Test 3 (Chapter_Test_03.pdf)
General Troubleshooting Flowchart Component-isolation charts and exercises |
| Time | This lesson takes approximately 45 minutes to complete. |
| Goals | State the goals and benefits of systematic troubleshooting
Describe three things you should do throughout the troubleshooting process and the key steps you should take or consider before performing a repair Identify the steps, strategies, and potential resources for systematically troubleshooting issues and products Identify the most appropriate questions to ask a customer to help identify the cause of the issue Understand the qualities that make a repair action a quick fix Define the split-half search process and specify ... |
Get Apple Training Series: Desktop and Portable Systems, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
