Book description
Apple Pro Training Series: macOS Support Essentials 10.12
The Apple-Certified Way to Learn
This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You’ll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration–all on your way to preparing for the industry-standard ACSP certification.
Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage.
Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
Focused lessons take you step by step through practical, real-world tasks.
Lesson files and bonus material available for download–including lesson review questions to help prepare you for the Apple certification exam.
Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.
Table of contents
- Title Page
- Copyright Page
- Dedication Page
- Acknowledgments
- Contents at a Glance
- Table of Contents
- About This Guide
-
Installation and Configuration
-
Lesson 1. Install macOS Sierra
- Reference 1.1 About macOS Sierra
-
Reference 1.2 Select an Installation Method
- Running macOS Sierra with No Significant Problems
- Running macOS Sierra but Has Significant Problems
- Not Running macOS Sierra, but Running OS X Lion 10.7 or Later with No Significant Problems
- Not Running macOS Sierra, but Running OS X Lion 10.7 or Later with Significant Problems
- Running Mac OS X Snow Leopard 10.6
- Reference 1.3 Prepare to Upgrade a Previous System
- Reference 1.4 Prepare the System Disk
- Reference 1.5 Upgrade and Install macOS
- Reference 1.6 Troubleshoot Installation Issues
- Exercise 1.1 Prepare a Mac for Upgrade
- Exercise 1.2 Upgrade to macOS Sierra
- Exercise 1.3 Erase a Mac System and Install macOS Sierra
- Exercise 1.4 Verify System Installation
-
Lesson 2. Set Up and Configure macOS
-
Reference 2.1 Configure a New System
- Setup Assistant: Language, Country, and Keyboard
- Setup Assistant: Network Settings (Optional)
- Setup Assistant: Transfer Information (Optional)
- Setup Assistant: Location Services (Optional)
- Setup Assistant: Sign In with Your Apple ID (Optional)
- Setup Assistant: Terms and Conditions
- Setup Assistant: Create a Computer Account
- Setup: iCloud Keychain (Optional)
- Setup: iCloud Drive (Optional)
- Setup: FileVault Disk Encryption (Optional)
- Setup: Diagnostics & Usage (Optional)
- Setup: Siri (Optional)
- Reference 2.2 Manage System Settings
- Reference 2.3 Inspect System Information
- Exercise 2.1 Configure a New macOS System for Exercises
- Exercise 2.2 Configure an Existing macOS System for Exercises
- Exercise 2.3 Examine System Preferences
- Exercise 2.4 Download the Student Materials in a Classroom
- Exercise 2.5 Download the Student Materials Independently
- Exercise 2.6 Install a Configuration Profile
- Exercise 2.7 Examine System Information
-
Reference 2.1 Configure a New System
- Lesson 3. Use macOS Recovery
- Lesson 4. Update macOS
-
Lesson 1. Install macOS Sierra
-
User Accounts
- Lesson 5. Manage User Accounts
- Lesson 6. Manage User Home Folders
- Lesson 7. Manage Security and Privacy
-
Lesson 8. Manage Password Changes
- Reference 8.1 Change Known Passwords
- Reference 8.2 Reset Lost Passwords
- Reference 8.3 Reset User Keychains
- Reference 8.4 Secure System Startup
- Exercise 8.1 Reset Account Passwords in macOS Recovery
- Exercise 8.2 Reset Account Passwords
- Exercise 8.3 Create a New Keychain
- Exercise 8.4 Use a Firmware Password
-
File Systems and Storage
-
Lesson 9. Manage File Systems and Storage
- Reference 9.1 About File Systems
- Reference 9.2 Mount, Unmount, and Eject Disks
- Reference 9.3 Inspect File System Components
- Reference 9.4 Manage File Systems
- Reference 9.5 Troubleshoot File Systems
- Exercise 9.1 Repartition a Disk Dynamically
- Exercise 9.2 Erase a Disk
- Exercise 9.3 Repair Partitions and Volumes in Target Disk Mode
- Exercise 9.4 Repair Partitions and Volumes in Recovery Mode
- Lesson 10. Manage FileVault
- Lesson 11. Manage Permissions and Sharing
- Lesson 12. Use Hidden Items, Shortcuts, and File Archives
- Lesson 13. Manage System Resources
- Lesson 14. Use Metadata, Spotlight, and Siri
- Lesson 15. Manage Time Machine
-
Lesson 9. Manage File Systems and Storage
-
Applications and Processes
-
Lesson 16. Install Applications
- Reference 16.1 Use the Mac App Store
- Reference 16.2 About Process Environments
- Reference 16.3 About Application Security
- Reference 16.4 Use Traditional Installation Methods
- Reference 16.5 Remove Installed Software
- Exercise 16.1 Use the Mac App Store
- Exercise 16.2 Use an Installer Package
- Exercise 16.3 Use a Drag-and-Drop Install
- Exercise 16.4 Remove Applications
-
Lesson 17. Manage Documents
- Reference 17.1 Open Documents
- Reference 17.2 Save Documents
- Reference 17.3 Manage Automatic Resume
- Reference 17.4 Store Documents in iCloud
- Reference 17.5 Optimize Local Storage
- Exercise 17.1 Use Alternate Applications
- Exercise 17.2 Use Auto Save and Versions
- Exercise 17.3 Manage Document Locking
- Exercise 17.4 Store Documents in iCloud
-
Lesson 18. Manage and Troubleshoot Applications
- Reference 18.1 About Applications and Processes
- Reference 18.2 Manage Application Extensions
- Reference 18.3 Monitor Applications and Processes
- Reference 18.4 Troubleshoot Applications
- Exercise 18.1 Force Applications to Quit
- Exercise 18.2 Troubleshoot Preferences
- Exercise 18.3 Examine Application Diagnostics
-
Lesson 16. Install Applications
-
Network Configuration
- Lesson 19. Manage Basic Network Settings
-
Lesson 20. Manage Advanced Network Settings
- Reference 20.1 Manage Network Locations
- Reference 20.2 About Network Interfaces and Protocols
- Reference 20.3 Manage Network Service Interfaces
- Reference 20.4 Configure VPN Settings
- Reference 20.5 Configure Advanced Network Settings
- Exercise 20.1 Configure Network Locations
- Exercise 20.2 Configure Network Service Order
- Exercise 20.3 Configure VPN Settings
- Exercise 20.4 Advanced Wi-Fi Configuration
- Lesson 21. Troubleshoot Network Issues
-
Network Services
-
Lesson 22. Manage Network Services
- Reference 22.1 About Network Services
- Reference 22.2 Configure Network Service Applications
- Reference 22.3 Connect to File-Sharing Services
- Reference 22.4 Troubleshoot Network Services
- Exercise 22.1 Configure a Network Service Account
- Exercise 22.2 Use File-Sharing Services
- Exercise 22.3 Troubleshoot Network Services
- Lesson 23. Manage Host Sharing and Personal Firewall
-
Lesson 22. Manage Network Services
-
System Management
- Lesson 24. Troubleshoot Peripherals
- Lesson 25. Manage Printers and Scanners
-
Lesson 26. Troubleshoot Startup and System Issues
- Reference 26.1 Understand System Initialization
- Reference 26.2 About User Sessions
- Reference 26.3 About Sleep Modes, Logout, and Shutdown
- Reference 26.4 Use Startup Shortcuts
- Reference 26.5 Troubleshoot System Initialization
- Reference 26.6 Troubleshoot User Sessions
- Exercise 26.1 Examine System Startup
- Exercise 26.2 Use Single-User Mode
-
Appendix A. Lesson Review Questions and Answers
- Lesson 1 Review Install macOS Sierra
- Lesson 2 Review Set Up and Configure macOS
- Lesson 3 Review Use macOS Recovery
- Lesson 4 Review Update macOS
- Lesson 5 Review Manage User Accounts
- Lesson 6 Review Manage User Home Folders
- Lesson 7 Review Manage Security and Privacy
- Lesson 8 Review Manage Password Changes
- Lesson 9 Review Manage File Systems and Storage
- Lesson 10 Review Manage FileVault
- Lesson 11 Review Manage Permissions and Sharing
- Lesson 12 Review Use Hidden Items, Shortcuts, and File Archives
- Lesson 13 Review Manage System Resources
- Lesson 14 Review Use Metadata, Spotlight, and Siri
- Lesson 15 Review Manage Time Machine
- Lesson 16 Review Install Applications
- Lesson 17 Review Manage Documents
- Lesson 18 Review Manage and Troubleshoot Applications
- Lesson 19 Review Manage Basic Network Settings
- Lesson 20 Review Manage Advanced Network Settings
- Lesson 21 Review Troubleshoot Network Issues
- Lesson 22 Review Manage Network Services
- Lesson 23 Review Manage Host Sharing and Personal Firewall
- Lesson 24 Review Troubleshoot Peripherals
- Lesson 25 Review Manage Printers and Scanners
- Lesson 26 Review Troubleshoot Startup and System Issues
-
Appendix B. Additional Resources
- Lesson 1 Resources Install macOS Sierra
- Lesson 2 Resources Set Up and Configure macOS
- Lesson 3 Resources Use macOS Recovery
- Lesson 4 Resources Update macOS
- Lesson 5 Resources Manage User Accounts
- Lesson 6 Resources Manage User Home Folders
- Lesson 7 Resources Manage Security and Privacy
- Lesson 8 Resources Manage Password Changes
- Lesson 9 Resources Manage File Systems and Storage
- Lesson 10 Resources Manage FileVault
- Lesson 11 Resources Manage Permissions and Sharing
- Lesson 12 Resources Use Hidden Items, Shortcuts, and File Archives
- Lesson 13 Resources Manage System Resources
- Lesson 14 Resources Use Metadata, Spotlight, and Siri
- Lesson 15 Resources Manage Time Machine
- Lesson 16 Resources Install Applications
- Lesson 17 Resources Manage Documents
- Lesson 18 Resources Manage and Troubleshoot Applications
- Lesson 19 Resources Manage Basic Network Settings
- Lesson 20 Resources Manage Advanced Network Settings
- Lesson 21 Resources Troubleshoot Network Issues
- Lesson 22 Resources Manage Network Services
- Lesson 23 Resources Manage Host Sharing and Personal Firewall
- Lesson 24 Resources Troubleshoot Peripherals
- Lesson 25 Resources Manage Printers and Scanners
- Lesson 26 Resources Troubleshoot Startup and System Issues
- Index
- AATP-Only Exercise 21.2
- AATP-Only Exercise 26.3
Product information
- Title: Apple Pro Training Series: macOS Support Essentials 10.12, First Edition
- Author(s):
- Release date: January 2017
- Publisher(s): Peachpit Press
- ISBN: 9780134703220
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