Acknowledgments

Thanks are due to Stephen Holmes and the Home Depot Corporation; Linda Rutherford and Southwest Airlines; United Parcel Service; ­Entergy Corporation; The Cloud Foundation and Ginger Kathrens, Lisa Friday, and Linda Hanick; our editor Don W. Stacks; Rob Zwettler, Chithra Amaravel, and Rene Caroline Balan of Business Expert Press; James and Larissa Grunig; our ­students, readers, and instructors; our many colleagues, families, and friends who supported us in this work; highest thanks to dearest Kauai and to Dr. Bowen’s parents who have become outstanding proofreaders.

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