active listening, 130, 234–235
Allen, D., 37
Allen, S., 244
American Psychological Association (APA), 9, 218
anchoring bias, 147
Anderson, N., 263
appreciation, 114
Aristotle, 250
ask for specifics, 8
authenticity, 172
Baumeister, R., 186
Beardsley, K., 41
be grateful, 8
Being a Good Team Member, 130–131
Bezos, J., 59
Bible, C., 243
Bjorland, K., 61
Bjorland, R., 252
Blanchard, K., 111
Book, M., 253
Bowen, J., 89
Brantley, J. P. H., 25
Buffet, W., 51
Burleson, S., 265
business and workplace culture, 145–146
business communications (Business Communication Essentials 2016), 101
Cameron, K., 187 ...
Get Am I Doing This Right? now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.