All Services, All the Time

Introduction

This book asks you to look at your business in ways that may be unexpected or uncomfortable to your normal ways of thinking about things. The overarching idea is that no matter what you do, no matter what your business is designed to accomplish, your business can be legitimately and entirely viewed as a web of services. Additionally, your business, and in fact all human organizations, exist as living systems, with birth to death lifecycles, and with various levels of health along the way. Consequently, what we will cover in this book focuses on organizations as living webs of services.

How does that strike you? Do you find that perspective new, and a bit unnerving? Or perhaps you already think in these terms, and are entirely comfortable ...