All Services, All the Time

Chapter 8

Applying Service-Role Structures

In this chapter we take a look at how the basic service-role, role-player, and role-net pattern gives rise to higher-level organizational forms. How does this pattern provide insight into job descriptions, departments, ­businesses, and other organization structures?

Job Descriptions

First of all, let’s take a look at the service-role structures involved in a job, as recorded in a classic job description. In real-world organizations, the job description is the primary location for a view into service-role structures, and is mainly used in the hiring process. A job description automatically consists of a service-role, or a set of roles, and may also shed light on the composition of role-nets. The following ...