2 
Impact and Influence
The World of Professional Services
IT WOULD be hard to discover a significant company in today’s tumultuous business environment that does not rely heavily on some mix of professional services. From the boardroom to the shop floor, the footprints of professionals are everywhere. Boards of directors and CEOs work with strategy consultants, investment bankers, lawyers, and executive search firms. Marketing departments engage advertising agencies. The chief technology officer employs an army of information technology providers. Human resources, manufacturing, sales—they too rely on outside professionals.
Sometimes professionals ...
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