Foreword
You might well ask why this book has a foreword from someone based in (Old) South Wales working in a higher education institute in Ireland. Well, the answer, to misquote slightly, is that it boldly goes where no book has gone before. I have been working in the improvement arena now for over 30 years and, like Brad, was heavily influenced by TQM (total quality management) and JIT (just-in-time) before spending many years running the Lean Enterprise Research Centre (LERC) at Cardiff University. At LERC, we had a number of aims, always taking a contingent approach to the topic. One such aim was to research how improvement could be applied right across the whole organization. Over the years, I have found many great examples in different ...
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