This book is built on a foundation formed of many conversations—some joyful, some painful, and all sources of learning. Here are some of the people whose conversations with us have helped us grow and learn so far, and for whom we are very grateful:
Benjamin Mitchell, who introduced us to the work of Chris Argryis, and patiently worked with us as we learned conversational analysis and much more. Waseem Taj, Andy Parker, Jamie Mill, and Lisa Miller, who joined us in learning how to analyze conversations and to lose our fear of difficult interactions. Rich Koppel and Colin Berthoud, the founders of TIM Group, and the many employees there who worked ...
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