NOTES
CHAPTER ONE
1. This picture is the work of entrepreneur and business consultant Michael Enright. See Hamilton Technology Advisors Web site, http://www.htadvisors.com (accessed January 2008).
2. Tom Field, “Executive Relationships,” CIO, March 1, 2002, 58.
3. See Richard L. Nolan, Dot Vertigo: Doing Business in a Permeable World (New York: John Wiley & Sons, 2001).
4. Enterprise resource planning systems are generally intended to replace poorly architected legacy transaction processing systems. These systems generally integrate data base technology and real-time processing. For more detail on enterprise systems, see Robert D. Austin, Cedric X. Escalle, and Mark Cotteleer, “Enterprise Resource Planning, Technology Note,” Harvard Business ...
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