ABOUT THE AUTHORS
ROBERT D. AUSTIN is a professor of managing creativity and innovation at Copenhagen Business School and an associate professor of technology and operations management at Harvard Business School (HBS). He chairs the HBS executive program for chief information officers and is coauthor (with Lynda Applegate and Deborah Soule) of the leading MBA textbook on IT management. Before becoming a professor, he was an IT manager at a major international corporation. He has written more than one hundred published papers, articles, and cases, as well as several books, some of which have received international awards. He is active on editorial and advisory boards for numerous academic organizations and companies.
RICHARD L. NOLAN is a professor ...
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