Book description
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Product information
- Title: Achieving Service Excellence
- Author(s):
- Release date: November 2013
- Publisher(s): Business Expert Press
- ISBN: 9781606495452
You might also like
book
Service Excellence in Organizations, Volume I
This book explores the basic tenets of service excellence, opening to distinguish customer service from service …
book
Achieving Patient (aka Customer) Experience Excellence
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) …
book
Service Management for Dummies®
Manage your business from a services perspective What if technology was designed to serve the business …
book
Achieving Class A Business Excellence: An Executive's Perspective
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company …