Part I
Chapter 2
It is first necessary to remind ourselves of the basic management tools that managers use, in other words, skills and processes. These will also serve as a framework for the subsequent discussion regarding the managers’ performance, be it good or bad.
But, even prior to skills and processes, we must consider resources and environment, as these are pretty much imposed on managers and independent of the abilities that the individual may possess. This is particularly important in this kind of study since clearly a manager’s performance could depend to a large extent on the type of environment in which he has to function and the quantity and quality of resources that he has available ...
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