Useful Hardware and Software Tools
The A+ Certification Exam's troubleshooting content expects you to know the use of basic diagnostic devices, so a review of this section will be useful before your exam. The following list of items also provides you with a handy reference for what you should bring on service calls.
Tools
The following tools should be a part of every technician's toolkit. You can buy tool-kits that contain many of these items, but don't hesitate to supplement a kit you already have with additional items from this list or other items you find useful. Figure 22.1 illustrates many of these tools.
Hex drivers— Use for opening and closing cases and securing and removing cards and motherboards; non-magnetic preferred.
Phillips and ...
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