Troubleshooting Methods Overview
To become a successful troubleshooter, you need to
Learn as much as possible during the client interview.
Evaluate the client's environment.
Use testing and reporting software to gather information about the system.
Form a hypothesis (a theory you will try to prove or disprove).
Use the troubleshooting cycle to isolate and solve the problem.
tip
 | Remember, troubleshooting is the art and science of quickly and accurately determining what is wrong with a customer's system. Troubleshooting is an art because every technician will bring his or her own experience and personality to the task. Troubleshooting is also a science ... |
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