A Practical Introduction to Supply Chain

Contents

AUTHOR

LIST OF ACRONYMS

INTRODUCTION

CHAPTER 1    SUPPLY CHAIN IN A STRATEGIC CONTEXT

1.1    Importance of Supply Chain Performance to the Business

1.1.1    Prices and Cost

1.1.2    Lead Time and Responsiveness

1.1.3    Quality and Innovation

1.2    Scope of the Supply Chain

1.3    Supply Chain Organizations and Relationships with Other Functions

1.4    Supply Chain Metrics

CHAPTER 2    SEVEN ELEMENTS OF SUPPLY CHAIN EXCELLENCE

2.1    Understanding Customers and Demand

2.2    The Capability of Your Supply Base to Meet Your Requirements

2.3    Relationships

2.4    Supply Chain Business Processes

2.5    Information Technology

2.6    Supply Chain People

2.7    Lean Practice in the Supply Chain

CHAPTER 3    UNDERSTANDING CUSTOMERS AND D ...