2
Getting to Grips with Service Management Frameworks
Today, multiple service management frameworks and related standards, specific to IT or highly related, have emerged, and have achieved significant adoption. What are the other service management frameworks, and why should you be aware of them? What were the reasons behind their emergence?
In this chapter, we’re going to cover the following main topics:
- Distinguishing between frameworks, methods, standards, and movements
- Tracing the evolution of service management
- What are the service management frameworks for IT?
- What are the service management frameworks for enterprises?
Distinguishing between frameworks, methods, standards, and movements
In discussing the difference between frameworks, ...
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