A Practical Guide to Dealing with Difficult Stakeholders

Index

 

 

 

References to illustrations are in bold.

1. Agile method, project management 35

2. anti-sponsors 11–12, 13

3. engagement with

4. approaches 23–4

5. example 27–8

6. Influence-Rationality Chart 12, 24

7. motivation 22–3, 25

8. Strategies Chart 12, 25–7, 25

9. see also gatekeepers, blocking

10. attribution

11. error 32

12. theory 25

1. Barnard, Chester 2

2. behaviour change

3. and information 6–7

4. towards projects 6

5. behaviours, project stakeholders 1, 3

6. boredom, project team 33–7

1. conflict handling theory 27

1. demotivation

2. categories 33–48

3. Cause-Effect diagram 32

4. dealing with 32

5. project manager 32

6. project Team 29, 31, 32

7. situational factors 32

1. Earned Value Analysis (EVA) 66, 87

2. end customers, engagement with 76

3. external clients 58–66

4. agency problem 58, 59

5. choice of project Team, ...