9Putting It All Together: Organizational Effectiveness
Learning Objectives
By the end of this chapter, you should be able to:
• Explain how a manager’s perspective of the organizational system can help empower and align employees.
• Describe what organizational culture is and its characteristics.
• Define organizational development and its related interventions.
• Discuss how measures of organizational effectiveness inform employee goals.
INTRODUCTION
The essential ingredients of organizations, as introduced in Chapter 1, are the environment; strategy and goals (products, markets clients pursued); work and technology (transformation of inputs ...
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