6Teams That Work: The Structure and Dynamics of Work Groups
Learning Objectives
By the end of this chapter, you should be able to:
• Define what a team is and how it is different from a group.
• List the characteristics of effective teams.
• Identify and describe the manager’s role in influencing team dynamics.
• Describe the effective strategies for managers to use in team decision making.
• Explain the manager’s role in team building and conflict management interventions.
INTRODUCTION
How people interact in a group to achieve shared goals and what we can do as managers to promote effective team behavior are the topics of this chapter. Groups ...
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