Chapter 4
Quality Stations: The Rituals of Your Culture
Key Idea: In an industrial culture, just as in any social culture, people will generally behave in conformance with the norms of the culture, as a means of obtaining peer approval. For social purposes, behavior that receives peer approval is often sufficient, but for industrial purposes, more precision is needed to achieve detailed performance to very specific expectations of quality and timeliness.
In addition, some physical or systemic changes may need oversight to ensure against technical errors that may not be foreseeable or identifiable at the front line. The cultural mechanism for prescribing behavior that needs to be specific and certain is ritual.
Rituals at Work
Management ...
