chapter 2:

Create a Knockout Day One

“Gen Y decides to stay—or not— on our first day at work.”

Jason Ryan Dorsey

A TALE OF TWO FIRST DAYS

Sam

“Good morning,” Sam says to a young professional new hire. “I’m thrilled to have you on the team.” As the new employee looks to put down a bag, Sam warns, “Don’t get too comfortable just yet. You’ve got to check in with HR first.” Sam drops the employee off down the hall and over the next three hours, the new employee is taken page by page through the new hire manual, learning a range of information from appropriate hand washing protocol to procedures for being vested after three years. Then, the ...

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