NOTES
Introduction
1. Susan Cramm, “8 Things We Hate About IT,” Having IT Your Way blog, posted June 28, 2008, http://blogs.harvardbusiness.org/hbr/cramm/2008/06/8-things-we-hate-about-it.html.
2. Nicholas Carr, “IT Doesn’t Matter,” Harvard Business Review, May 2003, 41–49.
3. Ibid.
4. Susan Cramm, “How IT Smart Are Our Organizations?” Having IT Your Way blog, survey taken April–June 2009, with assistance from harvard-business.org.
5. To learn more, read Peter Weill and Jeanne Ross, IT Savvy: What Top Executives Must Know to Go from Pain to Gain (Boston: Harvard Business Press, 2009).
6. Cramm, “How IT Smart Are Our Organizations?”
7. Richard Nolan and F. Warren McFarlan, “Information Technology and the Board of Directors,” Harvard Business ...
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