CHAPTER 2Strive for Congruence
Congruence is the foundation of integrity and open communication in times of change.
THE ABILITY TO ACHIEVE IMPROVEMENTS AND ADDRESS problems effectively requires domain knowledge, problem-solving skills, and creativity. But it starts with congruence.
What Is Congruence?
Congruence, in the sense I use it, is an alignment between a person’s interior world of thoughts and feelings and the exterior world of their social and physical reality.
At its very simplest, you might think that means “say what you mean and mean what you say.” An incident I observed at a conference shows the limits of that definition. Brad (not his real name) was and is a well-known author, consultant, and trainer. Standing at the front of a packed ...
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