64 Surefire Strategies for Being Understood When Communicating with Co-Workers

Index

abstract words, 39–40

accurate information, 40–42

act natural, 99–100

adapting, content, 35–36

amount of information, 38–39

appropriate repetition, 83

articulation, 87–88

attention, 23–25

attitude, 4–5

mannerisms, 97

awareness, 7–8

body language. See also language

cultural differences, 48

to reinforce words, 91–93

body movement, mannerisms, 98–99

breathing, voice quality, 109–110

briefing, 78–79

candid, 9–11

cautions, word meanings, 58–60

clarifying the message

articulation, 87–88

body language, 91–93

brief, 78–79

emphasizing, 80–81

examples, 85–86

explanation, 83–85

feedback, 93–95

pauses, 90–91

pronunciation, 89–90

repetition, 82–83

summarizing, 86–87

thinking, 75–77

transition, 81–82

words, definition, 77–78

clarity, 61–63

colors and ...