INDEX
| A | central tendency bias, 95 |
| action, 27-28 | Challenger, 97 |
| agenda setting, 39 | challenges |
| analysis, 27 | ethnocentrism, 96-97 |
| paralysis by, 28 | false beliefs, 97 |
| Apple Computer, 43 | groupthink, 97 |
| assessment | habits, 98 |
| identifying types of change, | megalomania, 97 |
| 21-22 | resistance, 88-96, 98-102, |
| identifying problems, 18-21 | 104-105 |
| of the impact of change, 22-25 | stereotypes, 96 |
| impact of change (worksheet), 29 | worksheets, 103-105 |
| purpose of, 15 | xenophobia, 97 |
| of readiness for change, 25-28 | change |
| risk, 55 | defined, 2-4 |
| of team members, 37-39 | forms of, 2 |
| impact of, 22-25 | |
| B | leaders, 5-7 |
| Barker, J., 41 | proactive, 1, 8-9 |
| Beckhard, R., 87 | reactive, 1, 7-8 |
| beliefs, false, 97 | reasons for, 16-21 |
| believers, ... |
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