Work as imagined and work as done: Mind the gap
Steven Shorrock explores the differences between work as imagined and work as done in a variety of settings, and he outlines implications for the inevitable gaps.
Photograph of mural "Sorting the Mail" by Reginald Marsh at the Ariel Rios Federal Building, Washington, D.C. (source: Library of Congress on Wikimedia Commons)
This is a keynote highlight from the O’Reilly Velocity Conference in Amsterdam 2016. Watch the full version of this keynote on Safari.
You can also see other highlights from the event.
