Government services that work for people
Jennifer Pahlka says poor service design can have devastating consequences for vulnerable people in our country, but it doesn’t have to be that way.
![US Capitol at dusk.](https://www.oreilly.com/radar/wp-content/uploads/sites/3/2019/06/capitol_at_dusk_2_crop-996b46b6164cd82ebad0423556fad1df-1.jpg)
This is a keynote highlight from the O’Reilly Design Conference in San Francisco 2017. Watch the full version of this keynote on Safari.
You can also see other highlights from the event.