Conversational commerce
When a conversational style of user interface is coupled with ubiquitous instant messaging, new opportunities emerge for companies to interact with their customers.
Theatre scene: Two women making a call on a witch. (source: Via WolfgangRieger on Wikimedia Commons)
This is a keynote presentation from the O’Reilly Software Architecture Conference in New York 2016. Watch more full keynotes from the event.
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This keynote was sponsored by IBM.