Techniques for designing to reduce risk
We need to plan for what we can't see and design for a wide range of user scenarios to avoid bad outcomes.
Danger (source: Pixnio)
Engineers are responsible for the code, and designers are responsible for the user, right? Well, contrary to popular belief, designers and developers have very similar jobs: both are responsible for solving problems for their users. We like to think that technology can make the world a better place, but we (conveniently) forget how it can make it worse—poorly designed products can anger, sadden, exclude, and even kill people who use them. In this video excerpt, Cynthia Savard Saucier challenges the tech industry to come up with its own fundamental principle.
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Related:
- Tragic Design, by Cynthia Savard Saucier and Jonathan Shariat