Jesse Robbins of the O'Reilly Radar team puts it succinctly: "You only make money when your web site is up. The more available and faster your web site, the more revenue-generating pages a customer can view in the same amount of time, and the happier the customer will be."
The latest O'Reilly Radar Report, Velocity: Transforming Web Operations from Cost Center to Competitive Advantage, written by Allan Alter and the O'Reilly Research Group (O'Reilly, US $399, PDF), examines the benefits of maintaining a high performance, high uptime site web site, and the hits that businesses can take if they neglect web operations. According to Alter, most executives don't know enough about the basic principles, technologies, and management practices that separate well run sites from the also-rans. This report, written for business executives and managers at online businesses (or any company with a commercial web site), provides a guide to understanding what web operations means and the business opportunities and risks it presents, as well as best practices for operating and managing a mission-critical site. The report also includes:
"Customers don't care about the operational, behind-the-scenes stuff that goes on, such as how many servers support a site, server automation, or HTML coding," says Alter. "But they do care about whether the site keeps crashing, takes a long time to download pages, or if the features on the site hang up. That's why smart executives at all Internet companies—in fact, any organization that conducts business on the Web—are recognizing that reliable web operations and fast web site performance are essential."
The release of Velocity: Transforming Web Operations from Cost Center to Competitive Advantage coincides with the opening of O'Reilly's newest conference: Velocity: Optimizing Web Performance and Scalability. Organized for people building at Internet scale, the conference takes place on June 23-24, 2008 at the San Francisco Airport Marriott in Burlingame, California.
O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An active participant in the technology community, the company has a long history of advocacy, meme-making, and evangelism.
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