Media praise for Process Improvement Essentials

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"The author provides insight into the three leading process improvement programs: ISO 9001:2000 Quality Standard from the International Standards Organizatin (ISO), Capability Maturity Model Integration (CMMI) from the Software Engineering Institute, and Six Sigma. He leads the reader to a determination of which one, or combination, of these programs may be the right one for their company. The book is a valuable aid for managers in need of controlling the predictability of their operation."
-- Michael Kleper, The Kleper Report on Digital Publishing

"The book delivers the best message I have read on succeeding at software process improvement. The material is well written and comprehensible. The author does an excellent job of helping the reader navigate the concepts and practices required to instill a successful program. A must read for those serious about implementing a process improvement program."
-- Richard L. Upchurch, Professor, University of Massachusetts Dartmouth

"A highly recommended introductory book for this topic."
-- Ganadeva Bandyopadhyay, Desicritics.org

"This is a perfect "first look" at the subject for someone who doesn't yet know what they don't know...After reading this book, you should know what it is that you don't know, have an idea as to what areas to focus on, and be prepared to take *intelligent* next steps. And before you decide to sink hundreds of thousands of dollars into a program, that's a great place to be starting at. I'd consider this "required reading" for anyone contemplating a process improvement initiative. Time and dollars invested here will ensure much better value for the money you'll end up spending down the road."
-- Thomas Duff, Duffbert's Random Musings

"The demand for process frameworks like these is growing. Demand will probably continue to grow. The existence of a quality process is increasingly becoming a requirement for doing business with large companies. The Sarbanes-Oxley Act and other legislation will continue to increase the reporting requirements for even small publicly traded companies. Persse makes a great case for process improvement, and does a fine job of presenting the options. If your organization is on the road to putting a process improvement program in place, you’ll find Process Improvement Essentials a useful starting point."
-- C Masotti, Society of Technical Communication Sacramento



"...a valuable aid for managers in need of controlling the predictability of their operation."
--Michael Kleper, The Kleper Report on Digital Publishing