Media praise for Practical Zendesk Administration
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"A lot has changed in customer service with recent advancements in communications technology. However, what made you great before these recent changes is STILL what will make you great today--but only if you have the right tools, mindset, and training. Zendesk, for many businesses, is emphatically one of those "right tools," and Stafford is the guide who will show you how to make the most of it."
"Thinking as a companion to the user guide of Zendesk, Zendesk Administration Practical implementations Zendesk accelerates through best practices, focusing on the features most used daily by customer service agents." Full Review >
-- , yanyo.wordpress.com