Media praise for Conversion Optimization

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"The Web is unique in its ability to deliver this almost improbable win-win: You can increase revenue AND make your customers happy. Yet most websites stink. Worry not, Khalid and Ayat to the rescue! Buy this book to follow their practical advice on how to create high converting websites that your visitors love."
-- Avinash Kaushik, Author of Web Analytics 2.0 and Web Analytics: An Hour A Day

"Khalid Saleh and Ayat Shukairy are two of the world’s leading practitioners of conversion optimization, and they distilled their years of experience into this terrific book that guides you on the journey from clicks to sales. This is a must-read for online marketers and web operations managers alike."
-- Scott Brinker, President & CTO, ion interactive

"I am always surprised by the value of picking up a good compilation of insights, examples and recommendations and getting refreshed. Is it time for a new bottleneck review or a Life Time Value recalculation? When did you last spend time on your bounce rate? Have you updated your personas? Khalid Saleh and Ayat Shukairy have been there and done that and share lessons learned in a very readable and informative way. Refer to this book and get instruction on the things you know you should be doing. It will pay off in sales."
-- Jim Sterne, Founder, eMetrics Marketing Optimization Summit, Chairman, Web Analytics Association

"This time I am reviewing Conversion Optimization, written by Khalid Saleh and Ayat Shukairy. Conversion Optimization refers to the practice of converting page visitors to buyers, when talking about e-shops. Most companies that own websites focus on driving visitors to their page, but a large number of visitors do not necessarily represent an increase in sales. Marketers noticed this, and the practice of conversion optimization was born. This book describes the Conversion Framework™, a process Khalid and Ayat developed in 2007 and have evolved since. The framework is built around eight principles: the first six principles cover how visitors interact with different websites and whether they are persuaded to stay or decide to leave. These principles are: 1. Getting to know your Customers through persona creation 2. Creating confidence and trust 3. Understanding the buying stages 4. FUDs (fears, uncertainties, and doubts) 5. Appealing with incentives 6. Engaging users The seventh is about tesing 7. Testing the voice of visitors And the eighth is about long-term commitment to conversion optimization, because it is not a process you do just once. 8. Be iterative. In addition to these eight chapters, there are two introductory chapters talking about some basic concepts of Conversion Optimization, and analytics concepts and mathematical formulas behind conversion optimization. The book is very analytical and detailed in the subject. Everything is explained, and supported by examples and case studies. Also there are a lot of photos and snapshots of real e-shops. It dedicates a lot of pages to personas and persona creation, being the important thing behind Conversion Optimization. The ability to create good personas, and the ability to "see" through the eyes of your personas, is the way to succeed in converting from visitors to buyers. Although simple in language, detailed and good supported with real life examples, I found this title somewhat of boring. I felt like the book was talking about the same things over and over again. Maybe this is a good tactic for making you learn something, but on the other hand it is annoying for someone who wants to get an idea and put things in action soon. As I said above, in the core concept of conversion optimization is the creation of good personas and the consistency of what you say and what you sell. Exercise your common sense and also commit to what you do, for succeeding in converting page visitors to buyers. " Full Review >
-- Lily Veremis,

"Didn't really have any set expectations when reading this title. As a professional developer I continually strive to fill gaps in my knowledge and conversion optimization was (read: is no longer) something I didn't know much if anything about. At less than 300 pages the book is a pretty quick read, but is packed full of useful information, lessons learned from real world conversion optimization and plenty of case studies. I read the book over the course of a weekend and highly recommend it for anyone involved in ecommerce or lead generation websites - from developers and designers all the way to marketing and business folk. There is a health balance of descriptive and prescriptive guidance and I feel like I learned a lot while thoroughly enjoying the read. " Full Review >
-- Jason Irwin,

"Conversion Optimisation is an interesting book for me to review. I found it a good read, helping me to think about and understand some of the the ideas and concepts around helping people to give you money for a product or service on your website. " Full Review >
-- Rob Dawson,