RT Essentials Confirmed Errata

Errata

Submit your own errata for this product.

The errata list is a list of errors and their corrections that were found after the product was released. If the error was corrected in a later version or reprint the date of the correction will be displayed in the column titled "Corrected".

The following errata were submitted by our customers and approved as valid errors by the author or editor.

Color Key: Serious Technical Mistake Minor Technical Mistake Language or formatting error Typo Question

Version	Location	Description	Submitted By
Printed	Page 3 Project Management, 2nd paragraph, line 2	You are particularly interested are particularly interested in the... should be: You are particularly interested in the...	Anonymous
Printed	Page 5 Multiuser paragraph, 3rd line	"Any number of people in an organization must be able to enter data of people in an organization to enter data and open tickets at the same time." should be: "Any number of people in an organization must be able to enter data and open tickets at the same time."	Anonymous
Printed	Page 6 Penultimate paragraph	pp 6: Penultimate paragraph, last line contains the type "unitl". Note from the Author or Editor: Report is correct, this is a typo. unitl should be until.	Anonymous
Printed	Page 10 4th paragraph	The word "effieciently" should appear as "efficiently."	Andrew Yaksic
Printed	Page 11 1st paragraph	"use the new tool to it's best advantage" – should be "its"	Andrew Yaksic
Printed	Page 23 Site Details: last paragraph	For configuration as virtual host the suggested $WebPath: Set($WebPath, "/"); should be: Set($WebPath, "");	Anonymous
Printed	Page 34 Last sentence	This sentence appears to be incomplete.	Anonymous
Printed	Page 42 Associating Related Tickets: paragraph 1, line 5	reference to Figure 3-8 should be Figure 3-9.	Anonymous
Printed	Page 42 Last paragraph	The description of Parent/Child vs DependsOn/DependedOnBy is reversed. Dependency relationships prevent the user from resolving tickets when there are outstanding dependencies. Parent/Child have no such requirement. Note from the Author or Editor: Replace paragraph with: The Parent/Child relationships are similar to the Depends On/Depended On By relationships. The practical difference is that RT doesn't enforce ordering constrants -- the parent ticket can be resolved before the children.	Anonymous
Printed	Page 57 bottom command line listing	$ rt edit ticket/42 A backslash () is missing at the end of this line.	Anonymous
Printed	Page 65 2nd paragraph	The word "primarly" should be "primarily".	Andrew Yaksic
Printed	Page 73 3rd paragraph	The word "catastropic" should be "catastrophic".	Andrew Yaksic
Printed	Page 78 towards the bottom	$self->TicketObj->status should have the first 's' of status capitalised, otherwise it fails. It should read: $self->TicketObj->Status	Anonymous
Printed	Page 94 Both sample templates	The 'Depended-On-By: TOP' line is in the Content: section which does not work correctly (at least in 3.4.5). Moving the lines above the Content: section solved the problem. Note from the Author or Editor: In the first code sample, move the Depended-On-By: TOP line above the Content: ... line	Anonymous
Printed	Page 120 figure 8-2, the RT Logical Model image.	The image references several objects as CustomerField instead of CustomField. My copy of the book has 6 references of the form: CustomerField -> id CustomerField -> id CustomerFields (in grey box) CustomerFieldValues (in grey box) ObjectCustomerFieldValues (in grey box) ObjectCustomerField (in grey box) Also, in the lower part of the image, Scrip is misprinted as Script in various places. I see: ScriptActions (in grey box) ScriptConditions (in grey box) ScriptAction -> id ScriptCondition->id Scripts (in grey box)	Anonymous
Printed	Page 186 3rd line	$LogToScree should be $LogToScreen	Anonymous
Printed	Page 196 last entry in left column	memebership should be membership	Anonymous
Printed	Page 199 Under T	There is no index entry for TicketSQL, which is an important subject mentioned in several places in the book.	Anonymous