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The Cathedral & the Bazaar (paperback)

The Cathedral & the Bazaar (paperback)

Musings on Linux and Open Source by an Accidental Revolutionary

Eric S. Raymond
Paperback Edition February 2001
0-596-00108-8, Order Number: 1088
208 pages, $16.95

Chapter 5
The Magic Cauldron

Contents:
Indistinguishable From Magic
Beyond Geeks Bearing Gifts
The Manufacturing Delusion
The "Information Wants to be Free" Myth
The Inverse Commons
Reasons for Closing Source
Use-Value Funding Models
Why Sale Value is Problematic
Indirect Sale-Value Models
When to be Open, When to be Closed
Open Source as a Strategic Weapon
Open Source and Strategic Business Risk
The Business Ecology of Open Source
Coping with Success
Open R&D and the Reinvention of Patronage
Getting There From Here
Conclusion: Life after the Revolution
Afterword: Why Closing a Drivers Loses Its Vendor Money

Indistinguishable From Magic

In Welsh myth, the goddess Ceridwen owned a great cauldron that would magically produce nourishing food--when commanded by a spell known only to the goddess. In modern science, Buckminster Fuller gave us the concept of "ephemeralization", technology becoming both more effective and less expensive as the physical resources invested in early designs are replaced by more and more information content. Arthur C. Clarke connected the two by observing that "Any sufficiently advanced technology is indistinguishable from magic".

To many people, the successes of the open-source community seem like an implausible form of magic. High-quality software materializes "for free", which is nice while it lasts but hardly seems sustainable in the real world of competition and scarce resources. What's the catch? Is Ceridwen's cauldron just a conjuring trick? And if not, how does ephemeralization work in this context--what spell is the goddess speaking?

Beyond Geeks Bearing Gifts

The experience of the open-source culture has certainly confounded many of the assumptions of people who learned about software development outside it. Chapter 3, The Cathedral and the Bazaar described the ways in which decentralized cooperative software development effectively overturns Brooks's Law, leading to unprecedented levels of reliability and quality on individual projects. Chapter 4, Homesteading the Noosphere examined the social dynamics within which this "bazaar" style of development is situated, arguing that it is most effectively understood not in conventional exchange-economy terms but as what anthropologists call a "gift culture" in which members compete for status by giving things away. In this essay I begin by exploding some common myths about software production economics; then continue the line of analysis of these essays into the realm of economics, game theory and business models, developing new conceptual tools needed to understand the way that the gift culture of open-source developers can sustain itself in an exchange economy.

In order to pursue this line of analysis without distraction, we'll need to abandon (or at least agree to temporarily ignore) the "gift culture" level of explanation. Chapter 4 posited that gift culture behavior arises in situations where survival goods are abundant enough to make the exchange game no longer very interesting; but while this appears sufficiently powerful as a psychological explanation of behavior, it lacks suffiency as an explanation of the mixed economic context in which most open-source developers actually operate. For most, the exchange game has lost its appeal but not its power to constrain. Their behavior has to make sufficient material-scarcity-economics sense to keep them in a gift-culture-xsupporting zone of surplus.

Therefore, this essay will consider (from entirely within the realm of scarcity economics) the modes of cooperation and exchange that sustain open-source development. While doing so it will answer the pragmatic question "How do I make money at this?", in detail and with examples. First, though, I will show that much of the tension behind that question derives from prevailing folk models of software-production economics that are false to fact.

(A final note before the exposition: the discussion and advocacy of open-source development in this essay should not be construed as a case that closed-source development is intrinsically wrong, nor as a brief against intellectual-property rights in software, nor as an altruistic appeal to "share". While these arguments are still beloved of a vocal minority in the open-source development community, experience since Chapter 3 was published has made it clear that they are unnecessary. An entirely sufficient case for open-source development rests on its engineering and economic outcomes--better quality, higher reliability, lower costs, and increased choice.)

The Manufacturing Delusion

We need to begin by noticing that computer programs like all other kinds of tools or capital goods, have two distinct kinds of economic value. They have use value and sale value.

The use value of a program is its economic value as a tool. a productivity multiplier. The sale value of a program is its value as a salable commodity. (In professional economist-speak, sale value is value as a final good, and use value is value as an intermediate good.)

When most people try to reason about software-production economics, they tend to assume a "factory model" which is founded on the following fundamental premises:

In other words, people have a strong tendency to assume that software has the value characteristics of a typical manufactured good. But both of these assumptions are demonstrably false.

First, code written for sale is only the tip of the programming iceberg. In the pre-microcomputer era it used to be a commonplace that 90% of all the code in the world was written in-house at banks and insurance companies. This is probably no longer the case--other industries are much more software-intensive now, and the finance industry's share of the total must have accordingly dropped--but we'll see shortly that there is empirical evidence that approximately 95% of code is still written in-house.

This code includes most of the stuff of MIS, the financial- and database-software customizations every medium and large company needs. It includes technical-specialist code like device drivers. Almost nobody makes money selling device drivers, a point we'll return to later. It includes all kinds of embedded code for our increasingly microchip-driven machines - from machine tools and jet airliners to cars to microwave ovens and toasters.

Most such in-house code is integrated with its environment in ways that make reusing or copying it very difficult. (This is true whether the environment is a business office's set of procedures or the fuel-injection system of a combine harvester.) Thus, as the environment changes, work is continually needed to keep the software in step.

This is called "maintenance", and any software engineer or systems analyst will tell you that it makes up the vast majority (more than 75%) of what programmers get paid to do. Accordingly, most programmer-hours are spent (and most programmer salaries are paid for) writing or maintaining in-house code that has no sale value at all--a fact the reader may readily check by examining the listings of programming jobs in any newspaper with a "Help Wanted" section.

Scanning the employment section of your local newspaper is an enlightening experiment that I urge the reader to perform for him- or herself. Examine the jobs listings under programming, data processing, and software engineering for positions that involve the development of software. Categorize each such job according to whether the software is being developed for use or for sale.

It will quickly become clear that, even given the most inclusive definition of "for sale", at least 19 in 20 of the salaries offered are being funded strictly by use value (that is, value as an intermediate good). This is our reason for believing that only 5% of the industry is sale-value-driven. Note, however, that the rest of the analysis in this essay is relatively insensitive to this number; if it were 15% or even 20%, the economic consequences would remain essentially the same.

When I speak at technical conferences, I usually begin my talk by asking two questions: how many in the audience are paid to write software, and for how many do their salaries depend on the sale value of software. I generally get a forest of hands for the first question, few or none for the second, and considerable audience surprise at the proportion.

Second, the theory that the sale value of software is coupled to its development or replacement costs is even more easily demolished by examining the actual behavior of consumers. There are many goods for which a proportion of this kind actually holds (before depreciation)--food, cars, machine tools. There are even many intangible goods for which sale value couples strongly to development and replacement cost--rights to reproduce music or maps or databases, for example. Such goods may retain or even increase their sale value after their original vendor is gone.

By contrast, when a software product's vendor goes out of business (or if the product is merely discontinued), the maximum price consumers will pay for it rapidly falls to near zero regardless of its theoretical use value or the development cost of a functional equivalent. (To check this assertion, examine the remainder bins at any software store near you.)

The behavior of retailers when a vendor folds is very revealing. It tells us that they know something the vendors don't. What they know is this: the price a consumer will pay is effectively capped by the expected future value of vendor service (where "service" is here construed broadly to include enhancements, upgrades, and follow-on projects).

In other words, software is largely a service industry operating under the persistent but unfounded delusion that it is a manufacturing industry.

It is worth examining why we normally tend to believe otherwise. It may simply be because the small portion of the software industry that manufactures for sale is also the only part that advertises its product. The common mental bias that regards manufacturing as more "real" than services, because it produces things you can heft, may be at work . Also, some of the most visible and heavily advertised products are ephemera like games that have little in the way of continuing service requirements (the exception, rather than the rule) .

It is also worth noting that the manufacturing delusion encourages price structures that are pathologically out of line with the actual breakdown of development costs. If (as is generally accepted) over 75% of a typical software project's life-cycle costs will be in maintenance and debugging and extensions, then the common price policy of charging a high fixed purchase price and relatively low or zero support fees is bound to lead to results that serve all parties poorly.

Consumers lose because, even though software is a service industry, the incentives in the factory model all work against a vendor's offering competent service. If the vendor's money comes from selling bits, most effort will go into making bits and shoving them out the door; the help desk, not a profit center, will become a dumping ground for the least effective employees and get only enough resources to avoid actively alienating a critical number of customers.

It gets worse. Actual use means service calls, which cut into the profit margin unless you're charging for service. In the open-source world, you seek the largest possible user base, so as to get maximum feedback and the most vigorous possible secondary markets; in the closed-source you seek as many buyers but as few actual users as possible. Therefore the logic of the factory model most strongly rewards vendors who produce shelfware--software that is sufficiently well marketed to make sales but actually useless in practice.

The other side of this coin is that most vendors buying this factory model will also fail in the longer run. Funding indefinitely-continuing support expenses from a fixed price is only viable in a market that is expanding quickly enough to cover the support and life-cycle costs entailed in yesterday's sales with tomorrow's revenues. Once a market matures and sales slow down, most vendors will have no choice but to cut expenses by orphaning the product .

Whether this is done explicitly (by discontinuing the product) or implicitly (by making support hard to get), it has the effect of driving customers to competitors--because it destroys the product's expected future value, which is contingent on that service. In the short run, one can escape this trap by making bug-fix releases pose as new products with a new price attached, but consumers quickly tire of this. In the long run, therefore, the only way to escape is to have no competitors--that is, to have an effective monopoly on one's market. In the end, there can be only one.

And, indeed, we have repeatedly seen this support-starvation failure mode kill off even strong second-place competitors in a market niche. (The pattern should be particularly clear to anyone who has ever surveyed the history of proprietary PC operating systems, word processors, accounting programs, or business software in general.) The perverse incentives set up by the factory model lead to a winner-take-all market dynamic in which even the winner's customers end up losing.

If not the factory model, then what? To handle the real cost structure of the software life cycle efficiently (in both the informal and economics-jargon senses of "efficiency"), we require a price structure founded on service contracts, subscriptions, and a continuing exchange of value between vendor and customer. This is already the price structure of the largest merchant software products such as ERP (Enterprise Resource Planning) systems, for which the development costs are so large that no fixed purchase price could possibly cover them; firms like Baan and Peoplesoft actually make their money from after-sale consulting fees. Under the efficiency-seeking conditions of the free market we can predict that this is the sort of price structure most of a mature software industry will ultimately follow.

The foregoing begins to give us some insight into why open-source software increasingly poses not merely a technological but an economic challenge to the prevailing order. The effect of making software "free", it seems, is to force us into that service-fee-dominated world--and to expose what a relatively weak prop the sale value of the secret bits in closed-source software was all along.

This transition will not be quite the wrench it may at first appear. Many consumers find that pirate copies of packaged software (especially games, operating systems, and popular productivity tools) are readily available to them. Thus, many proprietary software sale prices are, from the point of view of the consumer, only worth paying as claims on other goods: vendor support, or the paper manuals, or a feeling of virtuousness. Commercial distributions of so-called "free" software often justify their price to the customer in exactly the same way--the only difference is that their vendors do not fool themselves into thinking that the bits alone necessarily have value to the customer.

The term "free" is misleading in another way as well. Lowering the cost of a good tends to increase, rather than decrease, total investment in the people and infrastructure that sustains it. When the price of cars goes down, the demand for auto mechanics goes up--which is why even those 5% of programmers now compensated by sale-value would be very unlikely to suffer in an open-source world. The people who lose in the transition won't be programmers, they will be investors who have bet on closed-source strategies where they're not economically viable.

The "Information Wants to be Free" Myth

There is another myth, equal and opposite to the factory-model delusion, which often confuses peoples' thinking about the economics of open-source software. It is that "information wants to be free". This usually unpacks to a claim that the zero marginal cost of reproducing digital information implies that its clearing price ought to be zero (or that a market full of duplicators will force it to zero).

Some kinds of information really do want to be free, in the weak sense that their value goes up as more people have access to them--a technical standards document is a good example. But the myth that all information wants to be free is readily exploded by considering the value of information that constitutes a privileged pointer to a rivalrous good--a treasure map, say, or a Swiss bank account number, or a claim on services such as a computer account password. Even though the claiming information can be duplicated at zero cost, the item being claimed cannot be. Hence, the non-zero marginal cost for the item can be inherited by the claiming information.

We mention this myth mainly to assert that it is almost unrelated to the economic-utility arguments for open source; as we'll see later, those would generally hold up well even under the assumption that software actually does have the (nonzero) value structure of a manufactured good. We therefore have no need to tackle the question of whether software "should" be free or not.

The Inverse Commons

Having cast a skeptical eye on one prevailing model, let's see if we can build another--a hard-nosed economic explanation of what makes open-source cooperation sustainable.

This is a question that bears examination on a couple of different levels. On one level, we need to explain the behavior of individuals who contribute to open-source projects; on another, we need to understand the economic forces that sustain cooperation on open-source projects like Linux or Apache.

Again, we must first demolish a widespread folk model that interferes with understanding. Over every attempt to explain cooperative behavior there looms the shadow of Garret Hardin's "Tragedy of the Commons".

Hardin famously asks us to imagine a green held in common by a village of peasants, who graze their cattle there. But grazing degrades the commons, tearing up grass and leaving muddy patches, which re-grow their cover only slowly. If there is no agreed-upon (and enforced!) policy to allocate grazing rights that prevents overgrazing, all parties' incentives push them to run as many cattle as quickly as possible, trying to extract maximum value before the commons degrades into a sea of mud.

Most people have an intuitive model of cooperative behavior that goes much like this. The tragedy of the commons actually stems from two linked problems, one of overuse and another of underprovision. On the demand side, the commons situation encourages a race to the bottom by overuse--what economists call a congested-public-good problem. On the supply side, the commons rewards free-rider behavior--removing or diminishing incentives for individual actors to invest in developing more pasturage.

The tragedy of the commons predicts only three possible outcomes. One is the sea of mud. Another is for some actor with coercive power to enforce an allocation policy on behalf of the village (the communist solution). The third is for the commons to break up as village members fence off bits they can defend and manage sustainably (the property-rights solution).

When people reflexively apply this model to open-source cooperation, they expect it to be unstable with a short half-life. Since there's no obvious way to enforce an allocation policy for programmer time over the Internet, this model leads straight to a prediction that the commons will break up, with various bits of software being taken closed-source and a rapidly decreasing amount of work being fed back into the communal pool.

In fact, it is empirically clear that the trend is opposite to this. The trend in breadth and volume of open-source development can be measured by submissions per day at Metalab and SourceForge (the leading Linux source sites) or announcements per day at freshmeat.net (a site dedicated to advertising new software releases). Volume on both is steadily and rapidly increasing. Clearly there is some critical way in which the "Tragedy of the Commons" model fails to capture what is actually going on.

Part of the answer certainly lies in the fact that using software does not decrease its value. Indeed, widespread use of open-source software tends to increase its value, as users fold in their own fixes and features (code patches). In this inverse commons, the grass grows taller when it's grazed upon.

That this public good cannot be degraded by overuse takes care of half of Hardin's tragedy, the congested-public-goods problem. It doesn't explain why open source doesn't suffer from underprovision. Why don't people who know the open-source community exists universally exhibit free-rider behavior behavior, waiting for others to do the work they need, or (if they do the work themselves) not bothering to contribute the work back into the commons?

Part of the answer lies in the fact that people don't merely need solutions, they need solutions on time. It's seldom possible to predict when someone else will finish a given piece of needed work. If the payoff from fixing a bug or adding a feature is sufficient to any potential contributor, that person will dive in and do it (at which point the fact that everyone else is a free rider becomes irrelevant).

Another part of the answer lies in the fact that the putative market value of small patches to a common source base is hard to capture. Supposing I write a fix for an irritating bug, and suppose many people realize the fix has money value; how do I collect from all those people? Conventional payment systems have high enough overheads to make this a real problem for the sorts of micropayments that would usually be appropriate.

It may be more to the point that this value is not merely hard to capture, in the general case it's hard to even assign. As a thought experiment, let us suppose that the Internet came equipped with the theoretically ideal micropayment system--secure, universally accessible, zero-overhead. Now let's say you have written a patch labeled "Miscellaneous Fixes to the Linux Kernel". How do you know what price to ask? How would a potential buyer, not having seen the patch yet, know what is reasonable to pay for it?

What we have here is almost like a funhouse-mirror image of F. A. Hayek's "calculation problem"--it would take a superbeing, both able to evaluate the functional worth of patches and trusted to set prices accordingly, to lubricate trade.

Unfortunately, there's a serious superbeing shortage, so patch author J. Random Hacker is left with two choices: sit on the patch, or throw it into the pool for free.

Sitting on the patch gains nothing. Indeed, it incurs a future cost--the effort involved in re-merging the patch into the source base in each new release. So the payoff from this choice is actually negative (and multiplied by the rapid release tempo characteristic of open-source projects).

To put it more positively, the contributor gains by passing maintainance overhead of the patch to the source-code owners and the rest of the project group. He also gains because others will improve on his work in the future. Finally, because he won't have to maintain the patch himself, he will be able to afford more time on other and large customizations to suit his needs. The same arguments that favor opening source for entire packages apply to patches as well.

Throwing the patch in the pool may gain nothing, or it may encourage reciprocal effort from others that will address some of J. Random's problems in the future. This choice, apparently altruistic, is actually optimally selfish in a game-theoretic sense.

In analyzing this kind of cooperation, it is important to note that while there is a free-rider problem (work may be underprovided in the absence of money or money-equivalent compensation) it is not one that scales with the number of end users (see the endnote on for discussion). The complexity and communications overhead of an open-source project is almost entirely a function of the number of developers involved; having more end users who never look at source costs effectively nothing. It may increase the rate of silly questions appearing on the project mailing lists, but this is relatively easily forestalled by maintaining a Frequently Asked Questions list and blithely ignoring questioners who have obviously not read it (and in fact both these practices are typical).

The real free-rider problems in open-source software are more a function of friction costs in submitting patches than anything else. A potential contributor with little stake in the cultural reputation game (see Chapter 4) may, in the absence of money compensation, think "It's not worth submitting this fix because I'll have to clean up the patch, write a ChangeLog entry, and sign the FSF assignment papers...". It's for this reason that the number of contributors (and, at second order, the success of) projects is strongly and inversely correlated with the number of hoops each project makes a contributing user go through. Such friction costs may be political as well as mechanical. Together I think they explain why the loose, amorphous Linux culture has attracted orders of magnitude more cooperative energy than the more tightly organized and centralized BSD efforts--and why the Free Software Foundation has receded in relative importance as Linux has risen.

This is all good as far as it goes. But it is an after-the-fact explanation of what J. Random Hacker does with his patch after he has created it. The other half we need is an economic explanation of how JRH was able to write that patch in the first place, rather than having to work on a closed-source program that might have returned him sale value. What business models create niches in which open-source development can flourish?

Reasons for Closing Source

Before taxonomizing open-source business models, we should deal with exclusion payoffs in general. What exactly are we protecting when we close source?

Let's say you hire someone to write to order (say) a specialized accounting package for your business. That problem won't be solved any better if the sources are closed rather than open; the only rational reasons you might want them to be closed is if you want to sell the package to other people, or deny its use to competitors.

The obvious answer is that you're protecting sale value, but for the 95% of software written for internal use this doesn't apply. So what other gains are there in being closed?

That second case (protecting competitive advantage) bears a bit of examination. Suppose you open-source that accounting package. It becomes popular and benefits from improvements made by the community. Now, your competitor also starts to use it. The competitor gets the benefit without paying the development cost and cuts into your business. Is this an argument against open-sourcing?

Maybe--and maybe not. The real question is whether your gain from spreading the development load exceeds your loss due to increased competition from the free rider. Many people tend to reason poorly about this tradeoff through (a) ignoring the functional advantage of recruiting more development help, and (b) not treating the development costs as sunk. By hypothesis, you had to pay the development costs anyway, so counting them as a cost of open-sourcing (if you choose to do that) is mistaken.

Another reason often cited is the fear that disclosing source of a particular special accounting function might be tantamount to revealing confidential aspects of your business plan. This is really an argument not for closed source but against bad design; in a properly-written accounting package, business knowledge should not be expressed in code at all but rather in a schema or specification language implemented by the accounting engine (for a closely parallel case, consider the way that database schemas separate business knowledge from the mechanics of the database engine). The separation of function would enable you to guard the crown jewels (the schema) while getting maximum benefit from open-sourcing the engine.

There are other reasons for closing source that are outright irrational. You might, for example, be laboring under the delusion that closing the sources will make your business systems more secure against crackers and intruders. If so, I recommend therapeutic conversation with a cryptographer immediately. The really professional paranoids know better than to trust the security of closed-source programs, because they've learned through hard experience not to. Security is an aspect of reliability; only algorithms and implementations that have been thoroughly peer-reviewed can possibly be trusted as secure.

Use-Value Funding Models

A key fact that the distinction between use and sale value allows us to notice is that only sale value is threatened by the shift from closed to open source; use value is not.

If use value rather than sale value is really the major driver of software development, and (as was argued in Chapter 3) open-source development is really more effective and efficient than closed, then we should expect to find circumstances in which expected use value alone sustainably funds open-source development.

And in fact it is not difficult to identify at least two important models in which full-time developer salaries for open-source projects are funded strictly out of use value.

The Apache Case: Cost-Sharing

Let's say you work for a firm that has a business-critical requirement for a high-volume, high-reliability web server. Maybe it's for electronic commerce, maybe you're a high-visibility media outlet selling advertising, maybe you're a portal site. You need 24/7 uptime, you need speed, and you need customizability.

How are you going to get these things? There are three basic strategies you can pursue:

Buy a proprietary web server.

In this case, you are betting that the vendor's agenda matches yours and that the vendor has the technical competence to implement properly. Even assuming both these things to be true, the product is likely to come up short in customizability; you will be able to modify it only through the hooks the vendor has chosen to provide. We can see from the monthly Netcraft surveys that this proprietary path is not a popular one, and is getting less popular all the time.

Roll your own.

Building your own web server is not an option to dismiss instantly; web servers are not very complex, certainly less so than browsers, and a specialized one can be very lean and mean. Going this path, you can get the exact features and customizability you want, though you'll pay for it in development time. Your firm may also find it has a problem when you retire or leave.

Join the Apache group.

The Apache server was built by an Internet-connected group of webmasters who realized that it was smarter to pool their efforts into improving one code base than to run a large number of parallel development efforts. By doing this they were able to capture both most of the advantages of roll-your-own and the powerful debugging effect of massively-parallel peer review.

The advantage of the Apache choice is very strong. Just how strong, we may judge from the monthly Netcraft survey, which has shown Apache steadily gaining market share against all proprietary web servers since its inception. As of November 2000, Apache and its derivatives have 60% market share (http://www.netcraft.com/survey/)--with no legal owner, no promotion, and no contracted service organization behind it at all.

The Apache story generalizes to a model in which competing software users find it to their advantage to cooperatively fund open-source development because doing so gets them a better product, at lower cost, than they could otherwise have.

The Cisco Case: Risk-Spreading

Some years ago, two programmers at Cisco (the networking-equipment manufacturer) got assigned the job of writing a distributed print-spooling system for use on Cisco's corporate network. This was quite a challenge. Besides supporting the ability for arbitrary user A to print at arbitrary printer B (which might be in the next room or a thousand miles away), the system had to make sure that in the event of a paper-out or toner-low condition the job would get rerouted to an alternate printer near the target. The system also needed to be able to report such problems to a printer administrator.

The duo came up with a clever set of modifications (http://www.tpp.org/CiscoPrint/) to the standard Unix print-spooler software, plus some wrapper scripts, that did the job. Then they realized that they, and Cisco, had a problem.

The problem was that neither of them was likely to be at Cisco forever. Eventually, both programmers would be gone, and the software would be unmaintained and begin to rot (that is, to gradually fall out of sync with real-world conditions). No developer likes to see this happen to his or her work, and the intrepid duo felt Cisco had paid for a solution under the not unreasonable expectation that it would outlast their own employment there.

Accordingly, they went to their manager and urged him to authorize the release of the print-spooler software as open source. Their argument was that Cisco would have no sale value to lose, and much else to gain. By encouraging the growth of a community of users and co-developers spread across many corporations, Cisco could effectively hedge against the loss of the software's original developers.

The Cisco story shows open source can function not only to lower costs but to to spread and mitigate risk. All parties find that the openness of the source, and the presence of a collaborative community funded by multiple independent revenue streams, provides a fail-safe that is itself economically valuable--sufficiently valuable to attract funding for it.

Why Sale Value is Problematic

Open source makes it rather difficult to capture direct sale value from software. The difficulty is not technical; source code is no more nor less easily copied than binaries, and the enforcement of copyright and license laws permitting capture of sale value would not by necessity be any more difficult for open-source products than it is for closed.

The difficulty lies rather with the nature of the social contract that supports open-source development. For three mutually reinforcing reasons, the major open-source licenses prohibit most of the sort of restrictions on use, redistribution and modification that would facilitate direct-sale revenue capture. To understand these reasons, we must examine the social context within which the licenses evolved; the Internet hacker (http://www.tuxedo.org/~esr/faqs/hacker-howto.html) culture.

Despite myths about the hacker culture still too widely believed outside it, none of these reasons has to do with hostility to the market. While a minority of hackers does indeed remain hostile to the profit motive, the general willingness of the community to cooperate with for-profit Linux packagers like Red Hat, SuSE, and Caldera demonstrates that most hackers will happily work with the corporate world when it serves their ends. The real reasons hackers frown on direct-revenue-capture licenses are more subtle and interesting.

One reason has to do with symmetry. While most open-source developers do not intrinsically object to others profiting from their gifts, most also demand that no party (with the possible exception of the originator of a piece of code) be in a privileged position to extract profits. J. Random Hacker is willing for Fubarco to profit by selling his software or patches, but only so long as JRH himself could also potentially do so.

Another has to do with unintended consequences. Hackers have observed that licenses that include restrictions on and fees for commercial use or sale (the most common form of attempt to recapture direct sale value, and not at first blush an unreasonable one) have serious chilling effects. A specific one is to cast a legal shadow on activities like redistribution in inexpensive CD-ROM anthologies, which we would ideally like to encourage. More generally, restrictions on use/sale/modification/distribution (and other complications in licensing) exact an overhead for conformance tracking and (as the number of packages people deal with rises) a combinatorial explosion of perceived uncertainty and potential legal risk. This outcome is considered harmful, and there is therefore strong social pressure to keep licenses simple and free of restrictions.

The final and most critical reason has to do with preserving the peer-review, gift-culture dynamic described in Chapter 4. License restrictions designed to protect intellectual property or capture direct sale value often have the effect of making it legally impossible to fork the project. This is the case, for example, with Sun's so-called "Community Source" licenses for Jini and Java. While forking is frowned upon and considered a last resort (for reasons discussed at length in Chapter 4), it's considered critically important that that last resort be present in case of maintainer incompetence or defection (e.g., to a more closed license) .

The hacker community has some give on the symmetry reason; thus, it tolerates licenses like the Netscape Public License (NPL) that give some profit privileges to the originators of the code (specifically in the NPL case, the exclusive right to use the open-source Mozilla code in derivative products including closed source). It has less give on the unintended-consequences reason, and none at all on preserving the option to fork (which is why Sun's Java and Jini Sun Community Source License schemes have been largely rejected by the community).

(It bears repeating here that nobody in the hacker community wants projects to split into competing development lines; indeed (as I observed in Chapter 4) there is very strong social pressure against forking, for good reasons. Nobody wants to be on a picket line, in court, or in a firefight either. But the right to fork is like the right to strike, the right to sue, or the right to bear arms--you don't want to have to exercise any of these rights, but it's a signal of serious danger when anyone tries to take them away.)

These reasons explain the clauses of the Open Source Definition, which was written to express the consensus of the hacker community regarding the critical features of the standard licenses (the GPL, the BSD license, the MIT License, and the Artistic License). These clauses have the effect (though not the intention) of making direct sale value very hard to capture.

Indirect Sale-Value Models

Nevertheless, there are ways to make markets in software-related services that capture something like indirect sale value. There are five known and two speculative models of this kind (more may be developed in the future).

Loss-Leader/Market Positioner

In this model, you use open-source software to create or maintain a market position for proprietary software that generates a direct revenue stream. In the most common variant, open-source client software enables sales of server software, or subscription/advertising revenue associated with a portal site.

Netscape Communications, Inc. was pursuing this strategy when it open-sourced the Mozilla browser in early 1998. The browser side of their business was at 13% of revenues and dropping when Microsoft first shipped Internet Explorer (IE). Intensive marketing of IE (and shady bundling practices that would later become the central issue of an antitrust lawsuit) quickly ate into Netscape's browser market share, creating concern that Microsoft intended to monopolize the browser market and then use de-facto control of HTML and HTTP to drive Netscape out of the server market.

By open-sourcing the still widely popular Netscape browser, Netscape effectively denied Microsoft the possibility of a browser monopoly. They expected that open-source collaboration would accelerate the development and debugging of the browser, and hoped that Microsoft's IE would be reduced to playing catch-up and prevented from exclusively defining HTML.

This strategy worked. In November 1998 Netscape actually began to regain business-market share from IE. By the time Netscape was acquired by AOL in early 1999, the competitive advantage of keeping Mozilla in play was sufficiently clear that one of AOL's first public commitments was to continue supporting the Mozilla project, even though it was still in alpha stage.

Widget Frosting

This model is for hardware manufacturers (hardware, in this context, includes anything from Ethernet or other peripheral boards all the way up to entire computer systems). Market pressures have forced hardware companies to write and maintain software (from device drivers through configuration tools all the way up to the level of entire operating systems), but the software itself is not a profit center. It's an overhead--often a substantial one.

In this situation, opening source is a no-brainer. There's no revenue stream to lose, so there's no downside. What the vendor gains is a dramatically larger developer pool, more rapid and flexible response to customer needs, and better reliability through peer review. It gets ports to other environments for free. It probably also gains increased customer loyalty as its customers' technical staffs put increasing amounts of time into the code to improve the source as they require.

There are a couple of vendor objections commonly raised specifically to open-sourcing hardware drivers. Rather than mix these objections with discussion of more general issues here, I have written an Section 5.18, "Afterword: Why Closing a Drivers Loses Its Vendor Money" specifically on this topic.

The "future-proofing" effect of open source is particularly strong with respect to widget frosting. Hardware products have a finite production and support lifetime; after that, the customers are on their own. But if they have access to driver source and can patch those drivers as needed, they're more likely to be happier repeat customers.

A very dramatic example of adopting the widget frosting model was Apple Computer's decision in mid-March 1999 to open-source "Darwin", the core of their Mac OS X server operating system.

Give Away the Recipe, Open a Restaurant

In this model, one open-sources software to create a market position not for closed software (as in the loss-leader/market-positioner case) but for services.

(I used to call this "Give Away the Razor, Sell Razor Blades", but the coupling is not really as close as the razor/razor-blade analogy implies.)

This model was first used by Cygnus Solutions, arguably the first open source business (1989). At the time, the GNU tools provided a common development environment across several machines, but each tool used a different configuration process and required a different set of patches to run on each platform. Cygnus domesticated the GNU tools and created the "configure" script to unify the build process (the recipe), and then sold support services and binaries bundled with their version of the GNU tools (the restaurant). In accordance with the GPL, they permitted customers to freely use, distribute, and modify the software that they distributed, but the service contract could be terminated (or a higher fee had to be paid) if there were more users at the site using the support services than were accounted for in the contract (no sharing at the salad bar).

This also is what Red Hat and other Linux distributors do. What they are actually selling is not the software, the bits itself, but the value added by assembling and testing a running operating system that is warranted (if only implicitly) to be merchantable and to be plug-compatible with other operating systems carrying the same brand. Other elements of their value proposition include free installation support and the provision of options for continuing support contracts.

The market-building effect of open source can be extremely powerful, especially for companies that are inevitably in a service position to begin with. One very instructive recent case is Digital Creations, a website-design house started up in 1998 that specializes in complex database and transaction sites. Their major tool, the intellectual-property crown jewels of the company, is an object publisher that has been through several names and incarnations but is now called Zope.

When the Digital Creations people went looking for venture capital, the venture capitalist they brought in carefully evaluated their prospective market niche, their people, and their tools. The VC then recommended that Digital Creations take Zope open-source.

By traditional software industry standards, this looks like an absolutely crazy move. Conventional business school wisdom has it that core intellectual property like Zope is a company's crown jewels, never under any circumstances to be given away. But the VC had two related insights. One is that Zope's true core asset is actually the brains and skills of its people. The second is that Zope is likely to generate more value as a market-builder than as a secret tool.

To see this, compare two scenarios. In the conventional one, Zope remains Digital Creations's secret weapon. Let's stipulate that it's a very effective one. As a result, the firm will able to deliver superior quality on short schedules--but nobody knows that. It will be easy to satisfy customers, but harder to build a customer base to begin with.

The VC, instead, saw that open-sourcing Zope could be critical advertising for Digital Creations's real asset-- its people. He expected that customers evaluating Zope would consider it more efficient to hire the experts than to develop in-house Zope expertise.

One of the Zope principals has since confirmed very publicly that their open-source strategy has "opened many doors we wouldn't have got in otherwise" [sic]. Potential customers do indeed respond to the logic of the situation--and Digital Creations, accordingly, is prospering.

Another up-to-the-minute example is e-smith, inc. (http://www.e-smith.net/). This company sells support contracts for turnkey Internet server software that is open-source, a customized Linux. One of the principals, describing the spread of free downloads of e-smith's software, says (http://www.globetechnology.com/gam/News/19990625/BAND.html) "Most companies would consider that software piracy; we consider it free marketing".

Accessorizing

In this model, you sell accessories for open-source software. At the low end, mugs and T-shirts; at the high end, professionally-edited and produced documentation.

O'Reilly & Associates Inc., publishers of many excellent reference volumes on open-source software, is a good example of an accessorizing company. O'Reilly actually hires and supports well-known open-source hackers (such as Larry Wall and Brian Behlendorf) as a way of building its reputation in its chosen market.

Free the Future, Sell the Present

In this model, you release software in binaries and source with a closed license, but one that includes an expiration date on the closure provisions. For example, you might write a license that permits free redistribution, forbids commercial use without fee, and guarantees that the software come under GPL terms a year after release or if the vendor folds.

Under this model, customers can ensure that the product is customizable to their needs, because they have the source. The product is future-proofed--the license guarantees that an open source community can take over the product if the original company dies.

Because the sale price and volume are based on these customer expectations, the original company should enjoy enhanced revenues from its product versus releasing it with an exclusively closed-source license. Furthermore, as older code is GPLed, it will get serious peer review, bug fixes, and minor features, which removes some of the 75% maintainance burden on the originator.

This model has been successfully pursued by Aladdin Enterprises, makers of the popular Ghostscript program (a PostScript interpreter that can translate to the native languages of many printers).

The main drawback of this model is that the closure provisions tend to inhibit peer review and participation early in the product cycle, precisely when they are needed most.

Free the Software, Sell the Brand

This is a speculative business model. You open-source a software technology, retain a test suite or set of compatibility criteria, then sell users a brand certifying that their implementation of the technology is compatible with all others wearing the brand.

(This is how Sun Microsystems ought to be handling Java and Jini.)

Update: in July 2000, Sun sannounced that it would open-sourc its Star Office, and that they would be selling the use of the Star Office brand to lines of development of that codebase that pass Sun's validation suite.

Free the Software, Sell the Content

This is another speculative business model. Imagine something like a stock-ticker subscription service. The value is neither in the client software nor the server but in providing objectively reliable information. So you open-source all the software and sell subscriptions to the content. As hackers port the client to new platforms and enhance it in various ways, your market automatically expands.

(This is why AOL ought to open-source its client software.)

When to be Open, When to be Closed

Having reviewed business models that support open-source software development, we can now approach the general question of when it makes economic sense to be open-source and when to be closed-source. First, we must be clear what the payoffs are from each strategy.

What Are the Payoffs?

The closed-source approach allows you to collect rent from your secret bits; on the other hand, it forecloses the possibility of truly independent peer review. The open-source approach sets up conditions for independent peer review, but you don't get rent from your secret bits.

The payoff from having secret bits is well understood; traditionally, software business models have been constructed around it. Until recently, the payoff from independent peer review was not well understood. The Linux operating system, however, drives home a lesson that we should probably have learned years ago from the history of the Internet's core software and other branches of engineering--that open-source peer review is the only scalable method for achieving high reliability and quality.

In a competitive market, therefore, customers seeking high reliability and quality will reward software producers who go open-source and discover how to maintain a revenue stream in the service, value-add, and ancilliary markets associated with software. This phenomenon is what's behind the astonishing success of Linux, which came from nowhere in 1996 to be the second-most-popular operating system in the business server market by mid-2000 (and some surveys actually showed it passing Microsoft's share in late 2000). In early 1999 IDC projected that Linux would grow faster than all other operating systems combined through 2003; this projection has held true so far.

An almost equally important payoff of open source is its utility as a way to propagate open standards and build markets around them. The dramatic growth of the Internet owes much to the fact that nobody owns TCP/IP; nobody has a proprietary lock on the core Internet protocols.

The network effects behind TCP/IP's and Linux's success are fairly clear and reduce ultimately to issues of trust and symmetry--potential parties to a shared infrastructure can rationally trust it more if they can see how it works all the way down, and will prefer an infrastructure in which all parties have symmetrical rights to one in which a single party is in a privileged position to extract rents or exert control.

It is not, however, actually necessary to assume network effects in order for symmetry issues to be important to software consumers. No software consumer will rationally choose to lock itself into a supplier-controlled monopoly by becoming dependent on closed source if any open-source alternative of acceptable quality is available. This argument gains force as the software becomes more critical to the software consumer's business--the more vital it is, the less the consumer can tolerate having it controlled by an outside party.

There's a flip side to this. Economists know that, in general, asymmetric information makes markets work poorly. Higher-quality goods get driven out when it's more lucrative to collect rent on privileged information than it is to invest in producing better products. In general, not just in software, secrecy is the enemy of quality.

Finally, an important customer payoff of open-source software related to the trust issue is that it's future-proof. If sources are open, the customer has some recourse if the vendor goes belly-up. This may be particularly important for widget frosting, since hardware tends to have short life cycles, but the effect is more general and translates into increased value for all kinds of open-source software.

How Do They Interact?

When the rent from secret bits is higher than the return from open source, it makes economic sense to be closed-source. When the return from open source is higher than the rent from secret bits, it makes sense to go open source.

In itself, this is a trivial observation. It becomes nontrivial when we notice that the payoff from open source is harder to measure and predict than the rent from secret bits--and that said payoff is grossly underestimated much more often than it is overestimated. Indeed, until the mainstream business world began to rethink its premises following the Mozilla source release in early 1998, the open-source payoff was incorrectly but very generally assumed to be zero.

So how can we evaluate the payoff from open source? It's a difficult question in general, but we can approach it as we would any other predictive problem. We can start from observed cases where the open-source approach has succeeded or failed. We can try to generalize to a model that gives at least a qualitative feel for the contexts in which open source is a net win for the investor or business trying to maximize returns. We can then go back to the data and try to refine the model.

From the analysis presented in Chapter 3, we can expect that open source has a high payoff where (a) reliability/stability/scalability are critical, and (b) correctness of design and implementation is not readily verified by means other than independent peer review. (The second criterion is met in practice by most non-trivial programs.)

A consumer's rational desire to avoid being locked into a monopoly supplier will increase its interest in open source (and, hence, the competitive-market value for suppliers of going open) as the software becomes more critical to that consumer. Thus, another criterion (c) pushes towards open source when the software is a business-critical capital good (as, for example, in many corporate MIS departments).

As for application area, we observed above that open-source infrastructure creates trust and symmetry effects that, over time, will tend to attract more customers and to outcompete closed-source infrastructure; and it is often better to have a smaller piece of such a rapidly-expanding market than a bigger piece of a closed and stagnant one. Accordingly, for infrastructure software, an open-source play for ubiquity is quite likely to have a higher long-term payoff than a closed-source play for rent from intellectual property.

In fact, the ability of potential customers to reason about the future consequences of vendor strategies and their reluctance to accept a supplier monopoly implies a stronger constraint; without already having overwhelming market power, you can choose either an open-source ubiquity play or a direct-revenue-from-closed-source play--but not both. (Analogues of this principle are visible elsewhere--e.g., in electronics markets where customers often refuse to buy sole-source designs.) The case can be put less negatively: where network effects (positive network externalities) dominate, open source is likely to be the right thing.

We may sum up this logic by observing that open source seems to be most successful in generating greater returns than is closed source in software that (d) establishes or enables a common computing and communications infrastructure.

Finally, we may note that purveyors of unique or just highly differentiated services have more incentive to fear the copying of their methods by competitors than do vendors of services for which the critical algorithms and knowledge bases are well understood. Accordingly, open source is more likely to dominate when (e) key methods (or functional equivalents) are part of common engineering knowledge.

The Internet core software, Apache, and Linux's implementation of the standard Unix API are prime exemplars of all five criteria. The path towards open source in the evolution of such markets are well-illustrated by the reconvergence of data networking on TCP/IP in the mid-1990s following fifteen years of failed empire-building attempts with closed protocols such as DECNET, XNS, IPX, and the like.

On the other hand, open source seems to make the least sense for companies that have unique possession of a value-generating software technology (strongly fulfilling criterion (e)) which is (a) relatively insensitive to failure, which can (b) readily be verified by means other than independent peer review, which is not (c) business-critical, and which would not have its value substantially increased by (d) network effects or ubiquity.

As an example of this extreme case, in early 1999 I was asked "Should we go open source?" by a company that writes software to calculate cutting patterns for sawmills that want to extract the maximum yardage of planks from logs. My conclusion was "No." The only criterion this comes even close to fulfilling is (c); but at a pinch, an experienced operator could generate cut patterns by hand.

Note that my answer night have been very different if the cut-pattern calculator had been written by a sawmill-equipment manufacturer. In that case, opening the code would have increased the value of the associated hardware they were selling. Also note that if some open-source cut-pattern calculator already existed (perhaps the one written by the sawmill-equipment manufacturer) the closed-source product would have trouble competing with it--not so much for reasons of price, but because customers would perceive on open-source advantage in customizability and other traits.

An important point is that where a particular product or technology sits on these scales may change over time, as we'll see in the following case study.

In summary, the following discriminators push towards open source:

  1. Reliability/stability/scalability are critical.

  2. Correctness of design and implementation cannot readily be verified by means other than independent peer review.

  3. The software is critical to the user's control of his/her business.

  4. The software establishes or enables a common computing and communications infrastructure.

  5. Key methods (or functional equivalents of them) are part of common engineering knowledge.

Doom: A Case Study

The history of id software's best-selling game Doom illustrates ways in which market pressure and product evolution can critically change the payoff magnitudes for closed versus open source.

When Doom was first released in late 1993, its first-person, real-time animation made it utterly unique (the antithesis of criterion (e)). Not only was the visual impact of the techniques stunning (far exceeding the flat-world animation in its predecessor Wolfenstein 3D), but for many months nobody could figure out how it had been achieved on the underpowered microprocessors of that time. These secret bits were worth some very serious rent. In addition, the potential payoff from open source was low. As a solo game, the software (a) incurred tolerably low costs on failure, (b) was not tremendously hard to verify, (c) was not business-critical for any consumer, (d) did not benefit from network effects. It was economically rational for Doom to be closed source.

However, the market around Doom did not stand still. Would-be competitors invented functional equivalents of its animation techniques, and other "first-person shooter" games like Duke Nukem began to appear. As these games ate into Doom's market share, the value of the rent from secret bits went down.

On the other hand, efforts to expand that share brought on new technical challenges--better reliability, more game features, a larger user base, and multiple platforms. With the advent of multiplayer "deathmatch" play and Doom gaming services, the market began to display substantial network effects. All this was demanding programmer-hours that id would have preferred to spend on the next game.

From the time the game was first released, id had looked benignly on the publication of technical specs that helped people to create data objects for the game, and occasionally cooperated directly with hackers by answering specific questions or publishing an existing specs document of their own. They also encouraged the Internet distribution of new Doom data.

The technical and market trends raised the payoff from opening the source; Doom's opening of specifications and encouragement of third-party add-ons increased the perceived value of the game and created a secondary market for them to exploit. At some point the payoff curves crossed over and it became economically rational for id to shift to making money in that secondary market (with products such as game-scenario anthologies) and then open up the Doom source. Sometime after this point, it actually happened. The full source for Doom was released in late 1997.

Knowing When to Let Go

Doom makes an interesting case study because it is neither an operating system nor communications/networking software; it is thus far removed from the usual and obvious examples of open-source success. Indeed, Doom's life cycle, complete with crossover point, may be coming to typify that of applications software in today's code ecology--one in which communications and distributed computation both create serious robustness/reliability/scalability problems only addressible by peer review, and frequently cross boundaries both between technical environments and between competing actors (with all the trust and symmetry issues that implies).

Doom evolved from solo to deathmatch play. Increasingly, the network effect is the computation. Similar trends are visible even in the heaviest business applications, such as ERP systems, as businesses network ever more intensively with suppliers and customers--and, of course, they are implicit in the whole architecture of the World Wide Web. It follows that almost everywhere, the open-source payoff is steadily increasing.

If present trends continue, the central challenge of software technology and product management in the next century will be knowing when to let go--when to allow closed code to pass into the open-source infrastructure in order to exploit the peer-review effect and capture higher returns in service and other secondary markets.

There are obvious revenue incentives not to miss the crossover point too far in either direction. Beyond that, there's a serious opportunity risk in waiting too long--you could get scooped by a competitor going open-source in the same market niche.

The reason this is a serious issue is that both the pool of users and the pool of talent available to be recruited into open-source cooperation for any given product category is limited, and recruitment tends to stick. If two producers are the first and second to open-source competing code of roughly equal function, the first is likely to attract the most users and the most and best-motivated co-developers; the second will have to take leavings. Recruitment tends to stick, as users gain familiarity and developers sink time investments in the code itself.

Open Source as a Strategic Weapon

Sometimes, open-sourcing can be effective not just as a way to grow markets but as a strategic maneuver against a company's competition. It will be fruitful to re-examine some of the business tactics described above from that angle; not directly as revenue generators but as ways to break into and reshape markets.

Cost-sharing as a competitive weapon

Earlier, we considered Apache as an example of better and cheaper infrastructure development through cost-sharing in an open-source project. For software and systems vendors competing against Microsoft and its IIS web server, the Apache project is also a competitive weapon. It would be difficult, perhaps impossible, for any other single web server vendor to completely offset the advantages of Microsoft's huge war chest and desktop-monopoly market power. But Apache enables each corporate participant in the project to offer a webserver that is both technically superior to IIS and reassures customers with a majority market share--at far lower cost. This improves the market position and cost of production for value-added electronic-commerce products (like IBM's WebSphere).

This generalizes. Open, shared infrastructure gives its participants competitive advantages. One is lower cost per participant to produce salable products and services. Another is a market position that reassures customers that they are much less likely to be stuck with orphaned technology as a result of one vendor's change in strategy or tactics.

Resetting the competition

When the development of the open-source X window system was funded by DEC in the 180s, their explicit goal was to "reset the competition". At the time there were several competing alternative graphics environments for Unix in play, notably including Sun Microsystems's NeWS system. DEC strategists believed (probably correctly) that if Sun were able to establish a proprietary graphics standard it would get a lock on the booming Unix-workstation market. By funding X and lending it engineers, and by allying with many smaller vendors to establish X as a de-facto standard, DEC was able to neutralize advantages held by Sun and other competitors with more in-house expertise in graphics. This moved the focus of competition in theworkstation market towards hardware, where DEC was historically strong.

This too generalizes. Open source is attractive to smart customers, and to potential allies not large enough to fund competive development on their own. An open-source project, pitched at the right time, can do better than just competing successfully against closed-source alternatives; it can actually prevent them from getting traction in the marketplace, resetting the competition and redirecting it from an area where the initiating company is weak to one where it is strong.

Growing the pond

Red Hat Software funded the development of the RPM packaging system in order to give the Linux world a standard binary package installer. By doing so, they bet that the increased confidence such a standard installer would give potential customers would be worth more in future revenue than either the development cost of the software or the revenue potentially lost to competitors also able to use it.

Sometimes the smartest way to become a bigger frog is to make the pond grow faster. This, of course, is the economic reason technology firms have participated in public standards--and it's useful to think of open-source software as an executable standard. Besides being an excellent market builder, this strategy can be a direct competitive weapon when a small company uses it to offset the mass and market power of a much larger company outside the standards-based alliance. In Red Hat's case, the obvious and acknowledged big competitor is Microsoft; standardization on RPM across most Linux distributions went a significant way towards neutralizing advantages Microsoft had previously held in ease of system administration on its Windows machines.

Preventing a choke hold

In explaining the loss-leader/market-positioner business model above, I described how Netscape's open-sourcing of the Mozilla browser was a (successful) maneuver aimed at preventing Microsoft from effectively locking up HTML markup and the HTTP protocol

Often, it's more important to prevent your competition from getting a chokehold on a particular technology than it is to control the technology yourself. By open-sourcing, you greatly increase the potential size of your blocking coalition.

Open Source and Strategic Business Risk

Ultimately, the reasons open source seems destined to become a widespread practice have more to do with customer demand and market pressures than with supply-side efficiencies for vendors. I have already discussed, from the vendor's point of view, the effects of customer demand for reliability and for infrastructure with no single dominant player, and how these have played out historically in the evolution of networking. There is more to be said, though, about the behavior of customers in a market where open source is a factor.

Put yourself for the moment in the position of a CTO at a Fortune 500 corporation contemplating a build or upgrade of your firm's IT infrastructure. Perhaps you need to choose a network operating system to be deployed enterprise-wide; perhaps your concerns involve 24/7 web service and e-commerce; perhaps your business depends on being able to field high-volume, high-reliability transaction databases.

Suppose you go the conventional closed-source route. If you do, then you put your firm at the mercy of a supplier monopoly--because by definition, there is only one place you can go for support, bug fixes, and enhancements. If the supplier doesn't perform, you will have no effective recourse because you are effectively locked in by your initial investment and training costs. Your supplier knows this. Under these circumstances, do you suppose the software will change to meet your needs and your business plan...or your supplier's needs and your supplier's business plan?

The brutal truth is this: when your key business processes are executed by opaque blocks of bits that you can't even see inside (let alone modify) you have lost control of your business. You need your supplier more than your supplier needs you--and you will pay, and pay, and pay again for that power imbalance. You'll pay in higher prices, you'll pay in lost opportunities, and you'll pay in lock-in that grows worse over time as the supplier (who has refined its game on a lot of previous victims) tightens its hold.

Contrast this with the open-source choice. If you go that route, you have the source code, and no one can take it away from you. Instead of a supplier monopoly with a chokehold on your business, you now have multiple service companies bidding for your business--and you not only get to play them against each other, you have the option of building your own captive support organization if that looks less expensive than contracting out. The market works for you.

The logic is compelling; depending on closed source code is an unacceptable strategic business risk. So much so that I believe it will not be very long until closed-source single-vendor acquisitions when there is an open-source alternative available will be viewed as actual fiduciary irresponsibility, and rightly grounds for a shareholder lawsuit.

The Business Ecology of Open Source

The open-source community has organized itself in a way that tends to amplify the productivity effects of open source. In the Linux world, in particular, it's an economically significant fact that there are multiple competing Linux distributors which form a tier separate from the developers.

Developers write code, and make the code available over the Internet. Each distributor selects some subset of the available code, integrates and packages and brands it, and sells it to customers. Users choose among distributions, and may supplement a distribution by downloading code directly from developer sites.

The effect of this tier separation is to create a very fluid internal market for improvements. Developers compete with each other, for the attention of distributors and users, on the quality of their software. Distributors compete for user dollars on the appropriateness of their selection policies, and on the value they can add to the software.

A first-order effect of this internal market structure is that no node in the net is indispensible. Developers can drop out; even if their portion of the code base is not picked up directly by some other developer, the competition for attention will tend to rapidly generate functional alternatives. Distributors can fail without damaging or compromising the common open-source code base. The ecology as a whole has a more rapid response to market demands, and more capability to resist shocks and regenerate itself, than any monolithic vendor of a closed-source operating system can possibly muster.

Another important effect is to lower overhead and increase efficiency through specialization. Developers don't experience the pressures that routinely compromise conventional closed projects and turn them into tar-pits--no lists of pointless and distracting check-list features from Marketing, no management mandates to use inappropriate and outdated languages or development environments, no requirement to reinvent wheels in a new and incompatible way in the name of product differentiation or intellectual-property protection, and (most importantly) no deadlines. No rushing a 1.0 out the door before it's done right. De Marco and Lister observed in their discussion of the "wake me when it's over" management style in "Peopleware: Productive Projects and Teams" that this generally conduces not only to higher quality but actually to the most rapid delivery of a working result.

Distributors, on the other hand, get to specialize in the things distributors can do most effectively. Freed of the need to fund massive and ongoing software development just to stay competitive, they can concentrate on system integration, packaging, quality assurance, and service.

Both distributors and developers are kept honest by the constant feedback from and monitoring by users that is an integral part of the open-source method.

Coping with Success

The Tragedy of the Commons may not be applicable to open-source development as it happens today, but that doesn't mean there are not any reasons to wonder if the present momentum of the open-source community is sustainable. Will key players defect from cooperation as the stakes become higher?

There are several levels on which this question can be asked. Our "Comedy of the Commons" counter-story is based on the argument that the value of individual contributions to open source is hard to monetize. But this argument has much less force for firms (like, say, Linux distributors) that already have a revenue stream associated with open source. Their contribution is already being monetized every day. Is their present cooperative role stable?

Examining this question will lead us to some interesting insights about the economics of open-source software in the real world of present time--and about what a true service-industry paradigm implies for the software industry in the future.

On the practical level, applied to the open-source community as it exists now, this question is usually posed in one of two different ways. One: will Linux fragment? Two: conversely, will Linux develop a dominant, quasi-monopolistic player?

The historical analogy many people turn to when considering if Linux will fragment is the behavior of the proprietary-Unix vendors in the 1980s. Despite endless talk of open standards, despite numerous alliances and consortia and agreements, proprietary Unix fell apart. The vendors' desire to differentiate their products by adding and modifying operating-system facilities proved stronger than their interest in growing the total size of the Unix market by maintaining compatibility (and consequently lowering both entry barriers for independent software developers and total cost of ownership for consumers).

This is quite unlikely to happen to Linux, for the simple reason that all the distributors are constrained to operate from a common base of open source code. It's not really possible for any one of them to maintain differentiation, because the licenses under which Linux code are developed effectively require them to share code with all parties. The moment any distributor develops a feature, all competitors are free to clone it.

Since all parties understand this, nobody even thinks about doing the kinds of maneuvers that fragmented proprietary Unix. Instead, Linux distributors are forced to compete in ways that actually benefit the consumer and the overall market. That is, they must compete on service, on support, and their design bets on what interfaces actually conduce to ease installation and use.

The common source base also forecloses the possibility of monopolization. When Linux people worry about this, the name usually muttered is "Red Hat", that of the largest and most successful of the distributors (with somewhere around 90% estimated market share in the U.S.). But it is notable that within days after the May 1999 announcement of Red Hat's long-awaited 6.0 release--before Red Hat's CD-ROMs actually shipped in any quantity--CD-ROM images of the release built from Red Hat's own public FTP site were being advertised by a book publisher and several other CD-ROM distributors at lower prices than Red Hat's expected list price.

Red Hat itself didn't turn a hair at this, because its founders understand very clearly that they do not and cannot own the bits in their product; the social norms of the Linux community forbid that. In a latter-day take on John Gilmore's famous observation that the Internet interprets censorship as damage and routes around it, it has been aptly said that the hacker community responsible for Linux interprets attempts at control as damage and routes around them. For Red Hat to have protested the pre-release cloning of its newest product would have seriously compromised its ability to elicit future cooperation from its developer community.

Perhaps more importantly in present time, the software licenses that express these community norms in a binding legal form actively forbid Red Hat from monopolizing the sources of the code on which their product is based. The only thing they can sell is a brand/service/support relationship with people who are freely willing to pay for that. This is not a context in which the possibility of a predatory monopoly looms very large.

Open R&D and the Reinvention of Patronage

There is one other respect in which the infusion of real money into the open-source world is changing it. The community's stars are increasingly finding they can get paid for what they want to do, instead of pursuing open source as a hobby funded by another day job. Corporations like Red Hat, O'Reilly & Associates, and VA Linux Systems are building what amount to semi-independent research arms with charters to hire and maintain stables of open-source talent.

This makes economic sense only if the cost per head of maintaining such a lab can easily be paid out of the expected gains it will achieve by growing the firm's market faster. O'Reilly can afford to pay the leaders of Perl and Apache to do their thing because it expects their efforts will enable it to sell more Perl- and Apache-related books and draw more people to its conferences. VA Linux Systems can fund its laboratory branch because improving Linux boosts the use value of the workstations and servers it sells. And Red Hat funds Red Hat Advanced Development Labs to increase the value of its Linux offering and attract more customers.

To strategists from more traditional sectors of the software industry, reared in cultures that regard patent- or trade-secret-protected intellectual property as the corporate crown jewels, this behavior may (despite its market-growing effect) seem inexplicable. Why fund research that every one of your competitors is (by definition) free to appropriate at no cost?

There seem to be two controlling reasons. One is that as long as these companies remain dominant players in their market niches, they can expect to capture a proportional lion's share of the returns from the open research and development. Using R&D to buy future profits is hardly a novel idea; what's interesting is the implied calculation that the expected future gains are sufficiently large that these companies can readily tolerate free riders in order to get the peer-review effect.

While this obvious expected-future-value analysis is a necessary one in a world of hard-nosed capitalists keeping their eyes on return-on-investment, it is not actually the most interesting mode of explanation for star-hiring, because the firms themselves advance a fuzzier one. They will tell you if asked that they are simply doing the right thing by the community they come from. Your humble author is sufficiently well-acquainted with principals at all three of the firms cited above to testify that these protestations cannot be dismissed as humbug. Indeed, I was personally recruited onto the board of VA Linux Systems in late 1998 explicitly so that I would be available to advise them on "the right thing", and have found them far from unwilling to listen when I did so.

An economist is entitled to ask what payoff is involved here. If we accept that talk of doing the right thing is not empty posturing, we should next inquire what self-interest of the firm the "right thing" serves. Nor is the answer, in itself, either surprising or difficult to verify by asking the right questions. As with superficially altruistic behavior in other industries, what these firms actually believe they're buying is goodwill.

Working to earn goodwill, and valuing it as an asset predictive of future market gains, is hardly novel either. What's interesting is the extremely high valuation that the behavior of these firms suggests they put on that goodwill. They're demonstrably willing to hire expensive talent for projects that are not direct revenue generators even during the most capital-hungry phases of the runup to IPO. And, at least so far, the market has richly rewarded this behavior.

The principals of these companies themselves are quite clear about the reasons why goodwill is especially valuable to them. They rely heavily on volunteers among their customer base both for product development and as an informal marketing arm. Their relationship with their customer base is intimate, often relying on personal trust bonds between individuals within and outside the firm. They do not merely use the hacker community; they identify with it.

These observations reinforce a lesson we learned earlier from a different line of reasoning. The intimate relationship between Red Hat/VA/O'Reilly and their customers/developers is not one typical of manufacturing firms. Rather, it carries to an interesting extreme the patterns characteristic of highly professionalized and knowledge-intensive service industries. Looking outside the technology industry, we can see these patterns in (for example) law firms, medical practices, and universities.

We may observe, in fact, that open-source firms hire star hackers for much the same reasons that universities hire star academics. In both cases, the practice is similar in mechanism and effect to the system of aristocratic patronage that funded most fine art until after the Industrial Revolution--a similarity of which some parties are fully aware.

Getting There From Here

The market mechanisms for funding (and making a profit from!) open-source development are still evolving rapidly. The business models we've reviewed in this essay probably will not be the last to be invented. Investors are still thinking through the consequences of reinventing the software industry as one with an explicit focus on service rather than closed intellectual property, and will be for some time to come.

This conceptual revolution will have some cost in foregone profits for people investing in the sale-value 5% of the industry; historically, service businesses are not as lucrative as manufacturing businesses (though as any doctor or lawyer could tell you, the return to the actual practitioners is often higher). Any foregone profits, however, will be more than matched by benefits on the cost side, as software consumers reap tremendous savings and efficiencies from open-source products. (There's a parallel here to the effects that the displacement of the traditional voice-telephone network by the Internet is having everywhere).

The promise of these savings and efficiencies is creating a market opportunity that entrepreneurs and venture capitalists are now moving in to exploit. As the first draft of this essay was in preparation, Silicon Valley's most prestigious venture-capital firm took a lead stake in the first startup company to specialize in 24/7 Linux technical support (Linuxcare). In August 1999 Red Hat's IPO was (despite a background slump in Internet and technology stocks) wildly successful. It is generally expected that several Linux- and open-source-related IPOs will be floated before the end of 1999 --and that they too will be quite successful. (Year 2000 update: they were!)

Another very interesting development is the beginnings of systematic attempts to make task markets in open-source development projects. SourceXchange (http://www.sourcexchange.com/process.html) and CoSource (http://www.cosource.com/) represent slightly different ways of trying to apply a reverse-auction model to funding open-source development.

The overall trends are clear. We mentioned before IDC's projection that Linux will grow faster than all other operating systems combined through 2003. Apache is at 61% market share and rising steadily. Internet usage is exploding, and surveys such as the Internet Operating System Counter (http://leb.net/hzo/ioscount/) show that Linux and other open-source operating systems are already a plurality on Internet hosts and steadily gaining share against closed systems. The need to exploit open-source Internet infrastructure increasingly conditions not merely the design of other software but the business practices and software use/purchase patterns of every corporation there is. These trends, if anything, seem likely to accelerate.

Conclusion: Life after the Revolution

What will the world of software look like once the open-source transition is complete?

Some programmers worry that the transition to open source will abolish or devalue their jobs. The standard nightmare is what I call the "Open Source Doomsday" scenario. This starts with the market value of software going to zero because of all the free source code out there. Use value alone doesn't attract enough consumers to support software development. The commercial software industry collapses. Programmers starve or leave the field. Doomsday arrives when the open-source culture itself (dependent on the spare time of all these pros) collapses, leaving nobody around who can program competently. All die. Oh, the embarrassment!

We have already observed a number of sufficient reasons this won't happen, starting with the fact that most developers' salaries don't depend on software sale value in the first place. But the very best one, worth emphasizing here, is this: when did you last see a software development group that didn't have way more than enough work waiting for it? In a swiftly changing world, in a rapidly complexifying and information-centered economy, there will always be plenty of work and a healthy demand for people who can make computers do things--no matter how much time and how many secrets they give away.

For purposes of examining the software market itself, it will be helpful to sort kinds of software by how completely the service they offer is describable by open technical standards, which is well correlated with how commoditized the underlying service has become.

This axis corresponds reasonably well to what people are normally thinking when they speak of "applications" (not at all commoditized, weak or nonexistent open technical standards), "infrastructure" (commoditized services, strong standards), and "middleware" (partially commoditized, effective but incomplete technical standards). The paradigm cases today in 2000 would be a word processor (application), a TCP/IP stack (infrastructure), and a database engine (middleware).

The payoff analysis we did earlier suggests that infrastructure, applications, and middleware will be transformed in different ways and exhibit different equilibrium mixes of open and closed source. It also suggested the prevalence of open source in a particular software area would be a function of whether substantial network effects operate there, what the costs of failure are, and to what extent the software is a business-critical capital good.

We can venture some predictions if we apply these heuristics not to individual products but to entire segments of the software market. Here we go:

Infrastructure (the Internet, the Web, operating systems, and the lower levels of communications software that has to cross boundaries between competing parties) will be almost all open source, cooperatively maintained by user consortia and by for-profit distribution/service outfits with a role like that of Red Hat today.

Applications, on the other hand, will have the most tendency to remain closed. There will be circumstances under which the use value of an undisclosed algorithm or technology will be high enough (and the costs associated with unreliability will be low enough, and the risks associated with a supplier monopoly sufficiently tolerable) that consumers will continue to pay for closed software. This is likeliest to remain true in standalone vertical-market applications where network effects are weak. Our lumber-mill example earlier is one such; biometric identification software seems likeliest, of 1999's hot prospects, to be another.

Middleware (like databases, development tools, or the customized top ends of application protocol stacks) will be more mixed. Whether middleware categories tend to go closed or open seems likely to depend on the cost of failures, with higher cost creating market pressure for more openness.

To complete the picture, however, we need to notice that neither "applications" nor "middleware" are really stable categories. Earlier we saw that individual software technologies seem to go through a natural life cycle from rationally closed to rationally open. The same logic applies in the large.

Applications tend to fall into middleware as standardized techniques develop and portions of the service are commoditized. (Databases, for example, became middleware after SQL decoupled front ends from engines.) As middleware services are commoditized, they will in turn tend to fall into the open-source infrastructure--a transition we're seeing in operating systems right now.

In a future that includes competition from open source, we can expect that the eventual destiny of any software technology will be to either die or become part of the open infrastructure itself. While this is hardly happy news for entrepreneurs who would like to collect rent on closed software forever, it does suggest that the software industry as a whole will remain entrepreneurial, with new niches constantly opening up at the upper (application) end and a limited lifespan for closed-IP monopolies as their product categories fall into infrastructure.

Finally, of course, this equilibrium will be great for the software consumers who are driving the process. More and more high-quality software will become permanently available to use and build on instead of being discontinued or locked in somebody's vault. Ceridwen's magic cauldron is, finally, too weak a metaphor--because food is consumed or decays, whereas software sources potentially last forever. The free market, in its widest libertarian sense including all un-coerced activity whether trade or gift, can produce perpetually increasing software wealth for everyone.

Afterword: Why Closing a Drivers Loses Its Vendor Money

Manufacturers of peripheral hardware (Ethernet cards, disk controllers, video board and the like) have historically been reluctant to open up. This is changing now, with players like Adaptec and Cyclades beginning to routinely disclose specifications and driver source code for their boards. Nevertheless, there is still resistance out there. In this appendix I attempt to dispel several of the economic misconceptions that sustain it.

If you are a hardware vendor, you may fear that open-sourcing may reveal important things about how your hardware operates that competitors could copy, thus gaining an unfair competitive advantage. Back in the days of three- to five-year product cycles this was a valid argument. Today, the time your competitors' engineers would need to spend copying and understanding the copy is a damagingly large portion of the product cycle, time they are not spending innovating or differentiating their own product.

This is not a new insight. Former KGB chief Oleg Kalugin puts the case well (http://cnn.com/SPECIALS/cold.war/experience/spies/interviews/kalugin/):

For instance, when we stole IBMs in our blueprints, or some other electronic areas which the West made great strides in and we were behind, it would take years to implement the results of our intelligence efforts. By that time, in five or seven years, the West would go forward, and we would have to steal again and again, and we'd fall behind more and more.

But Rudyard Kipling put it better in his poem The Mary Gloster (http://www.everypoet.com/archive/poetry/Rudyard_Kipling/kipling_the_mary_gloster.htm), nearly a century ago. He wrote:


And they asked me how I did it,
and I gave 'em the Scripture text,
"You keep your light so shining
a little in front o' the next!"
They copied all they could follow,
but they couldn't copy my mind,
And I left 'em sweating and stealing
a year and a half behind.

Acceleration to Internet time makes this effect bite harder. If you're really ahead of the game, plagiarism is a trap you want your competitors to fall into!

In any case, these details don't stay hidden for long these days. Hardware drivers are not like operating systems or applications; they're small, easy to disassemble, and easy to clone. Even teenage novice programmers can do this--and frequently do.

There are literally thousands of Linux and FreeBSD programmers out there with both the capability and the motivation to build drivers for a new board. For many classes of device that have relatively simple interfaces and well-known standards (such as disk controllers and network cards) these eager hackers can often prototype a driver almost as rapidly your own shop could, even without documentation and without disassembling an existing driver.

Even for tricky devices like video and sound cards, there is not much you can do to thwart a clever programmer armed with a disassembler. Costs are low and legal barriers are porous; Linux is an international effort and there is always a jurisdiction in which reverse-engineering will be legal.

For hard evidence that all these claims are true, examine the list of devices supported in the Linux kernel and notice the rate at which new ones are added to the kernel even without vendor support.

Another good reason to open your drivers is so that you can concentrate on innovation. Imagine no longer having to spend your internal staff's time and salaries on rewriting, testing and distributing new binaries for each new kernel as it comes out. You certainly have better things to do with all that skill.

Yet another good reason: nobody wants to wait six months for bug fixes. If you have any open-source competition at all, they are likely to bury you for this reason alone.

Of course, there's the future-proofing effect previously referred to. Customers want open source because they know it will extend the lifetime of the hardware beyond the point that it is cost-effective for you to support it.

The best reason, though, is because selling hardware is what makes money for you. There is no market demand for your secrecy; in fact, quite the reverse. If your drivers are hard to find, if they have to be updated frequently, if they (worst of all) run poorly, it reflects badly on your hardware and you will sell less of it. Open source can solve these problems and boost your revenues.

The message? Keeping your driver secret looks attractive in the short run, but is probably bad strategy in the long run (certainly when you're competing with other vendors that are already open). But if you must do it, burn the code into an onboard ROM. Then publish the interface to the ROM. Go open as much as possible to build your market and demonstrate to potential customers that you believe in your capacity to out-think and out-innovate competitors where it matters.

If you stay closed you will usually get the worst of all world--your secrets will still get exposed, you won't get free development help, and you won't have wasted your stupider competition's time on cloning. Most importantly, you miss an avenue to widespread early adoption. A large and influential market (the people who manage the servers that run effectively all of the Internet and a plurality of all business data centers) will correctly write your company off as clueless and defensive because you didn't realize these things. Then they'll buy their boards from someone who did.

Back to: The Cathedral & the Bazaar (paperback)


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