1. Chapter 1 Diplomacy and Feedback

   1. Hacks #1-8

   2. Searching Feedback

   3. Using Prefabricated Feedback

   4. How to Avoid Negative Feedback

   5. Replies and Followups to Feedback

   6. Withholding Feedback

   7. Remove Unwanted Feedback

   8. Improve Your Trustworthiness Quickly

   9. What to Do When Your Email Doesn't Get Through

2. Chapter 2 Searching

   1. Hacks #9-19

   2. Focus Your Searches with eBay's Advanced Search Syntax

   3. Controlling Fuzzy Searches

   4. Jumping In and Out of Categories While Searching

   5. Tweaking Search URLs

   6. Find Similar Items

   7. Search by Seller

   8. Search Internationally

   9. Save Your Searches

   10. Create a Search Robot

   11. Find Items by Shadowing

   12. The eBay Toolbar

3. Chapter 3 Bidding

   1. Hacks #20-32

   2. Sniffing Out Dishonest Sellers

   3. Snipe It Manually

   4. Automatic Sniping

   5. Conditional Sniping with Bid Groups

   6. Keep Track of Auctions Outside of eBay

   7. Take Advantage of Bid Increments

   8. Manipulating Buy-It-Now Auctions

   9. Retract Your Bid Without Retracting Your Bid

   10. Tools for Dealing with Fraud

   11. Send Payment Quickly and Safely

   12. International Transactions Made Easier

   13. Save Money on Shipping

   14. Dealing with Disappointment: Getting Refunds

4. Chapter 4 Selling

   1. Hacks #33-54

   2. What's It Worth?

   3. To Bundle or Not to Bundle

   4. Reserve Judgment

   5. The Strategy of Listing Upgrades

   6. Putting Keywords in Your Auction

   7. Track Your Exposure

   8. Expectation Management

   9. Formatting the Description with HTML

   10. Customize Auction Page Backgrounds

   11. Framing Your Auctions

   12. Overriding eBay's Fonts and Styles

   13. Annoy Them with Sound

   14. Put a Shipping Cost Calculator in Your Auction

   15. Allow Visitors to Search Through Your Auctions

   16. List Your Other Auctions in the Description

   17. Make Good Use of the About Me Page

   18. Opting Out of Checkout

   19. Make Changes to Running Auctions

   20. Dynamic Text in Auction Descriptions

   21. Let's Make a Deal

   22. Diplomacy 101: Answering Dumb Questions

   23. Keeping Out Deadbeat Bidders

5. Chapter 5 Working with Photos

   1. Hacks #55-64

   2. How to Keep Your Item from Looking Pathetic

   3. Mastering Close-Up Photography

   4. Doctoring Photos

   5. Protect Your Copyright

   6. Host Your Own Photos

   7. Make Clickable Thumbnails

   8. Construct an Interactive Photo Album

   9. Show a 360-Degree View of Your Item

   10. Create a Photo Collage

   11. Create a Good Gallery Photo

6. Chapter 6 Completing Transactions

   1. Hacks #65-71

   2. Keep Track of Items You've Sold

   3. Sending Payment Instructions

   4. Protect Yourself While Accepting Payments

   5. Cheap, Fast Shipping Without Waiting in Line

   6. Selling and Shipping Internationally

   7. Damage Control Before and After You Ship

   8. Dealing with Stragglers, Deadbeats, and Returns

7. Chapter 7 Running a Business on eBay

   1. Hacks #72-81

   2. eBay Stores

   3. Streamlining Listings

   4. Streamlining Communications

   5. Streamlining Checkout and Payment

   6. Obtaining Sales Records

   7. Make Money by Linking to eBay

   8. List Your Auctions on Another Site

   9. Accept PayPal Payments from Your Own Site

   10. Process PayPal Payments Automatically

   11. Keep Tabs on the eBay Community

8. Chapter 8 The eBay API

   1. Hacks #82-100

   2. Climbing Out of the Sandbox

   3. API Searches

   4. Retrieve Details About an Auction

   5. Automatically Keep Track of Auctions You've Won

   6. Track Items in Your Watching List

   7. Automatically Keep Track of Auctions You've Sold

   8. Submit an Auction Listing

   9. Automate Auction Revisions

   10. Spellcheck All Your Auctions

   11. Negative Feedback Bidder Alert

   12. Automatically Relist Unsuccessful Auctions

   13. Send Automatic Emails to High Bidders

   14. Generate a Custom Gallery

   15. Leaving Feedback

   16. Negative Feedback Notification

   17. Automatic Reciprocal Feedback

   18. Queue API Calls

   19. Cache Auction Data to Improve API Efficiency

   20. Working Without the eBay API

1. Colophon

Our look is the result of reader comments, our own experimentation, and feedback from distribution channels. Distinctive covers complement our distinctive approach to technical topics, breathing personality and life into potentially dry subjects. The tool on the cover of eBay Hacks is a corkscrew. The exact time origin of the corkscrew is not really known, but corkscrews descended from bulletscrews (also called gun worms)--a tool used for cleaning jammed bullets or unspent powder out of musket barrels, which shared a similar spiral tip. By the 17th century, the corkscrew was fairly common, as cork stoppers were now well-established throughout Europe, not only for wine, but for beer, medicine, and cosmetics.

Corkscrews come in a variety of styles, including direct-pull (the simplest), assisted-pull, single-lever, double- (or wing-) lever, and torsional. The corkscrew pictured on the cover is most likely an assisted-pull corkscrew; the most common ones in use today are single- or double-lever. Emily Quill was the production editor and copyeditor for eBay Hacks. Sarah Sherman, Matt Hutchinson, and Claire Cloutier provided quality control. Jamie Peppard, Mary Agner, Phil Dangler, and James Quill provided production assistance. Julie Hawks wrote the index.

Emma Colby designed the cover of this book, based on a series design by Edie Freedman. The cover image is a photograph taken from the Stockbyte Work Tools CD. Emma Colby produced the cover layout with Quark-XPress 4.1 using Adobe's Helvetica Neue and ITC Garamond fonts.

David Futato designed the interior layout. This book was converted by Joe Wizda, Andrew Savikas, and Julie Hawks to FrameMaker 5.5.6 with a format conversion tool created by Erik Ray, Jason McIntosh, Neil Walls, and Mike Sierra that uses Perl and XML technologies. The text font is Linotype Birka; the heading font is Adobe Helvetica Neue Condensed; and the code font is LucasFont's TheSans Mono Condensed. The illustrations that appear in the book were produced by Robert Romano and Jessamyn Read using Macromedia FreeHand 9 and Adobe Photoshop 6. This colophon was written by David Futato.