Errata

The errata list is a list of errors and their corrections that were found after the product was released. If the error was corrected in a later version or reprint the date of the correction will be displayed in the column titled "Date Corrected".

The following errata were submitted by our customers and approved as valid errors by the author or editor.

Color key: Serious technical mistake Minor technical mistake Language or formatting error Typo Question Note Update

Version	Location	Description	Submitted By	Date submitted	Date corrected
Printed	Page 34 first full section on the page, paragraph 2, line 1	Extra space after "American Express"	Dave Gray	Nov 06, 2012	Nov 26, 2014
Printed	Page 70 first full section on the page, paragraph 1, line 3	needs space between "between" and "conflicting	Dave Gray	Nov 06, 2012	Nov 26, 2014
Printed	Page 125 first full section on the page, paragraph 5, last line	Should read "one another" instead of "one other"	Dave Gray	Nov 06, 2012	Nov 26, 2014
Printed	Page 185 paragraph 8, line 2	Remove "of" from "in an of echo chamber"	Dave Gray	Nov 06, 2012	Nov 26, 2014
Printed	Page 227 first full paragraph, line 1	Should read "performance-based incentives are determined by peer review" instead of "performance-based incentives determined by peer review"	Dave Gray	Nov 06, 2012	Nov 26, 2014
Printed	Page 258 Last paragraph	New information: Sentence: "Employees are more engaged now than they have ever been." Can now be changed to: "One year later, employee satisfaction had increased by 20 percent."	Dave Gray	Oct 15, 2012	Oct 26, 2012