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Bonus lessons from AIG: crisis management just sets up the next crisis

Bonus lessons from AIG: crisis management just sets up the next crisis
By Andy Oram
March 24, 2009

The flap over 165 million dollars in bonuses at a company taking federal bail-out money provides an opportunity to rethink how we handle crises. Start by trusting your staff to set long-term priorities accurately. Ask staff to analyze problems for root causes. Also, ask the people most affected by the problem what they need to fix it.


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