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Vendor Relationship Management workshop

By Andy Oram
October 14, 2009

CRM can offer many valuable benefits, but ultimately the control lies with the vendor. A Vendor Relationship Management workshop at Harvard looked at what it would take to leave control with the customers.

RSS never blocks you or goes down: why social networks need to be decentralized

By Andy Oram
September 13, 2009

We may have been willing to build our virtual houses on shaky foundations might when they were temporary beach huts; but now we need to examine the ground on which many are proposing to build our virtual shopping malls and even our virtual federal offices. The next generation of social networking increasingly appears to require a decentralized, peer-to-peer infrastructure.

Results from Wolfram Alpha: All the Questions We Ever Wanted to Ask About Software as a Service

By Andy Oram
May 6, 2009

Software as a Service, known in earlier decades as Application Service Providers, upends the relationship between computer users and software. I'm seriously tempted to say that Wolfram Alpha takes the SaaS model to its extreme. So Wolfram Alpha's chances at scaling the heights of fame should force us to stop for a moment and run our own calculations concerning the value to us of data integrity, reliability, privacy, and innovation.

Pirates are friends, not threats

By Emerson Niide
February 25, 2009

The entertainment industry don't realize that there are two very different pirate profiles.

Report: Radiohead Experiment Yields Indirect Success

By Mac Slocum
August 4, 2008

A new research report says Radiohead's In Rainbows experiment diverted a degree of traffic -- and value -- toward the band's site.

Ignite Boston shows the way to beat commerce interruptus

By Andy Oram
June 2, 2008

I felt like was I drifting back to the dot-com boom last night during Ignite Boston. Movements that I saw getting stalled seven years ago seem to be finding their way forward again. I think such projects, nationwide, will pull us out of the slump that left so many dreams in the bit bucket after 2001.

Ignite Boston shows the way to beat commerce interruptus

By Andy Oram
May 30, 2008

I felt like was I drifting back to the dot-com boom last night during Ignite Boston. Movements that I saw getting stalled seven years ago seem to be finding their way forward again. I think such projects, nationwide, will pull us out of the slump that left so many dreams in the bit bucket after 2001.

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